Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Kaela]

Re: Map Error on Site

MAX RICHTER - Massey Hall, Toronto Canada, TUE APR 29, 2025 8:00 PM

The floor is not GA, event is 100% seated including Section 100.

Please fix asap, thanks!

Event Link w/correct map - https://masseyhall.mhrth.com/tickets/max-richter-world-tour/

StubHub Link w/incorrect map - https://www.stubhub.ca/max-richter-toronto-tickets-4-29-2025/event/154196073/

[lotus_gaymarie]

Hi Team,

Seeking your assistance to add event map for below event:

Event Name: Andy Grammer
Venue: Hendricks Live, Plainfield, IN
Event Date & Time: Sep 11, 2024, 8:00 PM

Stubhub Link:

 https://www.stubhub.com/andy-grammer-plainfield-tickets-9-11-2024/event/153714567/?

Primary Link:

https://hendrickslive.vbotickets.com/event/Andy_Grammer_part_of_the_York_Automotive_Series/128560

[Quiennie]

Hi Team,

This is a follow-up request. Kindly update stubhub map (Parking) for the event below:

Cage The Elephant Parking

Fri, Aug 02, 2024, 6:31 PM

Ameris Bank Amphitheatre Parking | Alpharetta, GA

stubhub link: https://www.stubhub.com/parking-passes-only-cage-the-elephant-alpharetta-tickets-8-2-2024/event/1531...

primary link: https://concerts.livenation.com/cage-the-elephant-neon-pill-tour-alpharetta-georgia-08-02-2024/event...

Thanks,

Quiennie

[mariefemadrid]

Hi Team,

Requesting to add VIP section on Stubhub map for the event below:

Trampled By Turtles

J Resort|Reno, NV

Sun, Aug 04, 2024, 7:00 PM

Sh link: https://www.stubhub.com/trampled-by-turtles-reno-tickets-8-4-2024/event/153736107/?quantity=2

Primary Market link: https://www.tixr.com/groups/glowplaza/events/trampled-by-turtles-102885

Thank you!

[lotus_gaymarie]

Event:

Demola

713 Music Hall | Houston, TX

Sat, Aug 10, 2024, 8:00 PM

Kindly make the event map interactive.

Link to the event on StubHub.com:

https://www.stubhub.com/demola-houston-tickets-8-10-2024/event/153155042/

Link to the event from the primary ticket provider:

https://concerts.livenation.com/event/3A00605AB1EF3869?did=tmn241&tm_link=ms_sub_event_link&ac_link=...

Thanks!

[pmarenson]

Please update the map to be fully Reserved Seated. Thanks

Theory of a Deadman

House of Blues Boston

11/12/24 6PM

https://www.stubhub.com/theory-of-a-deadman-boston-tickets-11-12-2024/event/154490997/

https://concerts.livenation.com/theory-of-a-deadman-unplugged-boston-massachusetts-11-12-2024/event/...

[mrapt102]

Hello,

Can you please have your map updated to reflect a seated primary?

EVENT NAME: Jesse McCartney

EVENT DATE: 10/04/24 at 8p

STUBHUB LINK: https://www.stubhub.com/jesse-mccartney-louisville-tickets-10-4-2024/event/154478113/?clickref=1101l...

PRIMARY LINK: https://concerts.livenation.com/jesse-mccartney-in-louisville-ky-louisville-kentucky-10-04-2024/even...

THANK YOU!!!

[aj123]

Hi Team,

Seeking your assistance to add Lots A, B and C and VIP sections for below event:

Event Name: Limp Bizkit Parking
Venue: Ameris Bank Amphitheatre Parking, Alpharetta, GA
Event Date & Time: Aug 04, 2024, 6:31 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-limp-bizkit-alpharetta-tickets-8-4-2024/event/152694631/...
Primary Link: https://concerts.livenation.com/premier-parking-limp-bizkit-alpharetta-georgia-08-04-2024/event/0E00...

Thank you!

[Zreel02]

Hi Team,

Seeking your assistance to correct the event map.

Event Name: The Dead South

Venue: onexus Arts Centre in Regina, SK

Event Date & Time: Fri, Oct 11 at 7:00pm

Primary Link: https://www.etix.com/ticket/p/94781721/the-dead-southchains-stakes-world-tour-regina-conexus-arts-ce...

Attached correct Map for your references!

Thank you!

[mariefemadrid]

Hi Team,

Seeking your assistance to change Floor Section 101-106 to General Admission Section for below event:

Event Name: Sofi Tukker
Venue: Bayou Music Center, Houston, TX
Event Date & Time: Sep 20, 2024, 8:00 PM

Stubhub Link: http://www.vividseats.com/shop/viewTickets.shtml?productionId=4963027

Primary Link: https://concerts.livenation.com/event/3A00609ED13E67FB?

Thank you!