StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Zreel02 · ‎07-17-2024

Hi Team,

Seeking your assistance to correct the event map.

Event Name: The Dead South

Venue: onexus Arts Centre in Regina, SK

Event Date & Time: Fri, Oct 11 at 7:00pm

Primary Link: https://www.etix.com/ticket/p/94781721/the-dead-southchains-stakes-world-tour-regina-conexus-arts-ce...

Attached correct Map for your references!

Thank you!

mariefemadrid · ‎07-17-2024

Hi Team,

Seeking your assistance to change Floor Section 101-106 to General Admission Section for below event:

Event Name: Sofi Tukker
Venue: Bayou Music Center, Houston, TX
Event Date & Time: Sep 20, 2024, 8:00 PM

Stubhub Link: http://www.vividseats.com/shop/viewTickets.shtml?productionId=4963027

Primary Link: https://concerts.livenation.com/event/3A00609ED13E67FB?

Thank you!

katzbautista08 · ‎07-17-2024

REQUESTING FOR SH MAPPING

Event Name: SIR 7:00PM
Event Date: Jul 28, 2024
Issue to Resolve: Please add missing sections: LEFT BOX, RIGHT BOX, ACCESSIBLE, GA RIGHT BOX and GA LEFT BOX as shown on the primary link
Primary Map Link: https://concerts.livenation.com/sir-the-bad-karma-tour-brooklyn-new-york-07-28-2024/event/00006082E0...
Screenshot of SH error:

Thanks!

RmOropesa · ‎07-19-2024

Hi team,

Kindly update and add sections 101, 102, and 103 for the event below;

Zach Williams
Innovation Amphitheater | Winder, GA
Fri, Jul 26, 2024, 7:00 PM

Primary link: https://www.etix.com/ticket/p/97176068/?partner_id=3080

StubHub Link: https://www.stubhub.com/zach-williams-winder-tickets-7-26-2024/event/153689402/?sections=1614189&tic...

SH123 · ‎07-19-2024

Hi team,

Kindly asking for your assistance to have the Stubhub map updated and add the VIP Platform seating sections 1 to 11 for the event below;

Event name: Trampled By Turtles
Event date and time: 08/04/2024 07:00 PM
Link to the event on StubHub: https://www.stubhub.com/trampled-by-turtles-reno-tickets-8-4-2024/event/153736107/?quantity=2
Primary Link: https://www.tixr.com/groups/glowplaza/events/trampled-by-turtles-102885?sort=RECOMMENDED&COL=10214&A...

Please see images below for your reference.

Thank you in advance!

marylotustix00 · ‎07-20-2024

Hi Team,

Seeking your assistance to make the map interactive for below event:

Event Name: Trampled By Turtles with special guests Houndmouth
Venue: The Amp Ballantyne, Charlotte, North Carolina, USA
Event Date & Time: 05 Oct • Sat • 19:00 • 2024

Stubhub Link: https://www.stubhub.com/trampled-by-turtles-charlotte-tickets-10-5-2024/event/153666227/

Primary Link: https://www.tixr.com/groups/ampballantyne/events/trampled-by-turtles-105909?sort=RECOMMENDED&COL=106...

Thank you!