Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 4 Los Angeles Dodgers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lot. Please make it so that buyers will see the ticket when clicking on the lot. In this case, my 4 "not-mapping" tickets are in General Parking.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY San Francisco Giants at Los Angeles Dodgers

Thursday, July 25, 2024 | 13:10

https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-7-25-2024/event/...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on General Parking, my listings do not show up. They are, however, in the Listings column.

Here are my Listing IDs:

Listing ID : 7712383731

Listing ID : 7712389792

Listing ID : 7712395201

Listing ID : 7712399927

My experiences with the Map Team have been mixed. Lately, they’ve been better. I hope you will choose to keep this positive streak going and be helpful. If so, thank you. I appreciate you.

Sincerely,

TamY

[Zreel02]

Hi Team,

Seeking your assistance to correct the event map on Stubhub.

Event Name: Pigeons Playing Ping Pong

Venue: Avondale Brewing Company in Birmingham, AL

Event Date & Time: Sun, Aug 25 at 4:30pm

Primary Link: https://www.ticketmaster.com/pigeons-playing-ping-pong-the-pigeons-birmingham-alabama-08-25-2024/eve...

Attached correct Map for your references!

Thank you!

[rafael27]

Hello,

Can you please have your map updated to reflect the seated floor on the primary?

EVENT NAME: Myke Towers
EVENT DATE: 10/03/24 at 8p

STUBHUB LINK: https://www.stubhub.com/myke-towers-boston-tickets-10-3-2024/event/154857068/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/event/010060F48A971A9B

THANK YOU!!!!!!!

[mariefemadrid]

Hi Team,

Requesting to add event map for the below event:

Zach Williams

Lyric Theater Arkansas|Harrison, AR

Sat, Aug 24, 2024, 8:00 PM

https://www.stubhub.com/zach-williams-harrison-tickets-8-24-2024/event/154247418/

https://ticketpeak.co/lyrictheatre/events/9183-Zach%20Williams%20at%20the%2050th%20Anniversary%20of%...

Thank you!

[SH123]

Hi team,

Kindly asking for your assistance to have the StubHub map corrected,add the General admission section,Rail,Box 1-3 and Box 6-8 as well for this event below;

Event name: The Disco Biscuits
Event date and time: Wed, Sep 11, 2024, 7:00 PM
Link on StubHub: https://www.stubhub.com/disco-biscuits-salt-lake-city-tickets-9-11-2024/event/153509181/
Primary link: The Disco Biscuits Tickets Sep 11, 2024 Salt Lake City, UT | Live Nation
Please see images attached for your reference:

[mariefemadrid]

Hi Team,

Requesting for all sections of 300, 207-217,225-227 to be interactive on Stubhub map for the below event:

Rainbow Kitten Surprise

PNC Arena|Raleigh, NC

Sat, Oct 26, 2024, 8:00 PM

https://www.stubhub.com/rainbow-kitten-surprise-raleigh-tickets-10-26-2024/event/153658032/?sections...

https://www.ticketmaster.com/rainbow-kitten-surprise-love-hate-music-raleigh-north-carolina-10-26-20...

Thank you!

[KG]

Stubhub's map for these events changed for some reason: Osheaga FRIDAY, SATURDAY and SUNDAY:

https://www.stubhub.com/osheaga-music-and-arts-festival-montreal-tickets-8-2-2024/event/152847874/?q...

https://www.stubhub.com/osheaga-music-and-arts-festival-montreal-tickets-8-3-2024/event/153074488/

https://www.stubhub.com/osheaga-music-and-arts-festival-montreal-tickets-8-4-2024/event/152843447/

The 3-day pass has the correct map (there is a PLATINUM section, but SALON SKY LOUNGE is wrong - you had the correct map before):

https://www.stubhub.com/osheaga-music-and-arts-festival-montreal-tickets-8-2-2024/event/152154412/

Ticketmaster map: https://www.ticketmaster.ca/osheaga-2024-vendredi-montreal-quebec-08-02-2024/event/31006038799B1216?....

[katzbautista08]

Hi Team,

Seeking your assistance to add Section 1, 2, & 3 for below event:

Event Name: John Fogerty

Venue: Spokane Pavilion, Spokane, WA
Event Date & Time: Aug 16, 2024, 6:30 PM
Stubhub Link: https://www.stubhub.com/john-fogerty-spokane-tickets-8-16-2024/event/153389047/
Primary Link: https://www.axs.com/events/540465/john-fogerty-the-celebration-tour-tickets

Thanks!

[Mauflores]

Hi Team,

Seeking your assistance to add Section 1, 2, & 3 for below event:

Event Name: John Fogerty
Venue: Spokane Pavilion, Spokane, WA
Event Date & Time: Aug 16, 2024, 6:30 PM

Stubhub Link: https://www.stubhub.com/john-fogerty-spokane-tickets-8-16-2024/event/153389047/
Primary Link: https://www.axs.com/events/540465/john-fogerty-the-celebration-tour-tickets

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Zeds Dead  08:00 PM
Event Date: 08/30/2024
Issue to Resolve: Please add missing sections on Stubhub map for this event (Sections to be added: GENERAL ADMISSION MEZZANINE, MEZZANINE LEFT, MEZZANINE RIGHT, MEZZANINE CENTER)
Primary Map Link: https://www.etix.com/ticket/p/67561604/zeds-dead-albuquerque-revel
Screenshot of SH error: