Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:

Jon Pardi Parking

Ameris Bank Amphitheatre Parking | Alpharetta, GA

Fri, Oct 04, 2024, 7:01 PM

Kindly add these sections on the parking map:

Lot A
Lot B
Lot C
VIP Lot

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-jon-pardi-alpharetta-tickets-10-4-2024/event/153599163/?...

Link to the event from the primary ticket provider:

https://concerts.livenation.com/event/0E0060AFB0D33EA5

[SH123]

Hi team,

Kindly asking for your assistance to have some of the sections on Stubhub map interactive for this event below;

Event name and date: Yung Gravy 09/05/24

Sections that need to be interactive:
300-309
331-339
201-209
211
213
227
229
231-239
Link to the event on Stubhub: https://www.stubhub.com/yung-gravy-la-crosse-tickets-9-5-2024/event/153465804/?priceOption=1%2C156%2...

Primary Link: https://www.ticketmaster.com/yung-gravy-la-crosse-wisconsin-09-05-2024/event/07006090CE002B22

Please see image below for your reference.

Thank you in advance!

[SH123]

Hi team,

Kindly asking for your assistance to make the General section interactive on Stubhub map for the event below;

Event name,date and time: Sam Barber 08/16/2024 08:00 PM
Link to the event on Stubhub: https://www.stubhub.com/sam-barber-boulder-tickets-8-16-2024/event/153841718/?priceRange=0,100
Primary link: https://www.axs.com/events/608881/sam-barber-tickets

Please see image below for your reference. Thank you in advance!

[SH123]

Hi team,

Kindly asking for your assistance to have sections Green,Blue,Purple, ADA,Oversized Vehicle Lot interactive for this event below;

Event name,date and time: Train Parking Xfinity Center Sun, Aug 04, 2024, 7:01 PM

Link to the event on Stubhub: https://www.stubhub.com/parking-passes-only-reo-speedwagon-mansfield-tickets-8-4-2024/event/15298044...

Primary link to the event: https://concerts.livenation.com/event/0100603ACC486D45

Please see image for your reference. Thank you in advance!

[SH123]

Hi team,

Kindly asking for your assistance to make the sections below interactive on Stubhub map;

101-105
121-124
205
209-210
215-216
220

Event name,date and time: The Original Misfits Aug 10, 2024 6:30PM
Link to the event on StubHub: https://www.stubhub.com/the-misfits-austin-tickets-8-10-2024/event/153640945/

Primary link to event:https://www.ticketmaster.com/bobby-dee-presents-the-original-misfits-austin-texas-08-10-2024/event/3...

Thank you in advance!

[SH123]

Hi team,

Kindly asking for your assistance to make the sections below interactive on the Stubhub map for the event below;

Sections:
F101-103
F107
F109
F110

Event name,venue,date and time: Jo Koy
Masonic Temple - Detroit, Detroit, MI
Nov 02, 2024 6:30PM
Link to the event on Stubhub: https://www.stubhub.com/jo-koy-detroit-tickets-11-2-2024/event/153599942/?clickref=1101lyBJYxA5&utm_...
Primary link to the event: https://www.axs.com/events/565951/jo-koy-tickets

Thank you in advance!

[marylotustix00]

Hi Team,

Seeking your assistance to correct time for below event:

CORRECT TIME: 7PM

Event Name: UB40
Venue: Pompano Beach Amphitheatre in Pompano Beach, FL

Event Date & Time: Fri, Aug 9 at 7:00pm

Stubhub Link: https://www.stubhub.com/ub40-pompano-beach-tickets-8-9-2024/event/153030221/?priceOption=1%2C253%2C6...

Primary Link: https://www.axs.com/events/529053/ub40-tickets

SH link is showing 8PM for event

Thank you!

[SH123]

Hi team,

Kindly asking for your assistance to make the VIP General Admission to be interactive on Stubhub map for the event below;

Event name and date: POWERWOLF 9/3/24
Link to the event on Stubhub: https://www.stubhub.com/powerwolf-chicago-tickets-9-3-2024/event/153029129/?priceOption=1%2C194%2C75...
Primary Link: https://www.axs.com/events/529654/powerwolf-tickets?q=Riviera+Theatre

Thank you in advance!

[SH123]

Hi team,

Kindly asking for your assistance to make the sections interactive for the event below;

Event name and date: Future Islands 9/18/24
Sections need to be interactive:
First Mezz Right
Loge Right,center
Rear Orch Center Left
Orch Left
Pit Right,center and Left
Boc A and G

Link to the event on Stubhub: Future Islands Tickets - StubHub
Primary link to the event: https://www.axs.com/events/526128/future-islands-tickets

Thank you in advance!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 2 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lots. Please make it so that buyers will see the ticket when clicking on the corresponding lot. In this case, one of my 2 "not-mapping" tickets is in Lot B, and one is in Lot A.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Houston Astros at Texas Rangers

Monday, August 5, 2024 | 19:05 

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-5-2024/event/152173059... 

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot B or Lot A, my listings do not show up. They are, however, in the Listings column.

Here are my Listing IDs:

Listing ID : 7756291243

Listing ID : 7756277922

My experiences with the Map Team have been mixed. In July, they were better. I hope you will choose to keep this positive streak going and be helpful. If so, thank you. I appreciate you.

Sincerely,

TamY