Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[SH123]

Hi team,

Kindly asking for your assistance to have the sections below interactive on Stubhub map for this event below;

Event name and date: Charli XCX 9/14/2024
Sections need to be interactive
201-209
229-232
M1-M7
M9-M10
M13-M14
M17
M22
M26-M27
M29-M34
101-105
126

Link to the event on Stubhub: https://www.stubhub.com/charli-xcx-detroit-tickets-9-14-2024/event/153441949/

Primary link to event:
https://www.ticketmaster.com/charli-xcx-troye-sivan-present-sweat-detroit-michigan-09-14-2024/event/...

Thank you in advance!

[SH123]

Hi team,

Kindly asking for your assistance to have the F3 section interactive on
Stubhub map for the event below;
Event name,date and time: 
Lynyrd Skynyrd and ZZ Top 08/09/2024 07:00 PM
Link to the event on Stubhub: https://www.stubhub.com/lynyrd-skynyrd-mount-pleasant-tickets-8-9-2024/event/152526237/?priceOption=...

Primary link to the event:
https://www.etix.com/ticket/p/30411555/zz-top-lynyrd-skynyrd-fridayaugust-92024-outdoors-mtpleasant-...

Thank you in advance!

[SH123]

Hi team,

Kindly asking for your assistance to have the sections below interactive on Stubhub map.

Sections:
General Admission Left and Right
Box 1-2
Box 4-7

Event name,date and time: Erie Seawolves at Reading Fightin PhilsSep 08 • Sun • 5:15PM • 2024
Link to the event on StubHub: https://www.stubhub.com/reading-fightin-phils-reading-tickets-9-8-2024/event/152480313/?priceRange=0...
Primary link to the event: https://www.ticketreturn.com/prod2new/Buy.asp?EventID=340548&tfl=

Please see images below for your reference:

Thank you in advance!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. Please make it so that buyers will see the ticket when clicking on the corresponding lot. In this case, my "not-mapping" ticket is in Lot B.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Houston Astros at Texas Rangers

Tuesday, August 6, 2024 | 19:05 

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-6-2024/event/152173057... 

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot B, my listing does not show up. It is, however, in the Listings column.

Here is my Listing ID:

Listing ID : 7757241346

My experiences with the Map Team have been mixed. Last month, they were markedly better. I hope you will choose to keep this positive streak going and be helpful with getting this ticket mapped. If so, thank you. I appreciate you.

Sincerely,

TamY

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Five Finger Death Punch  0630PM
Event Date: 08/08/24
Issue to Resolve: Please change section LAWN ACC to  ADA LAWN on Stubhub 
Primary Map Link: https://www.ticketmaster.com/five-finger-death-punch-cincinnati-ohio-08-08-2024/event/16006065D1DC42...
Screenshot of SH error: 

Thanks!

[KG]

Osheaga 2025 incorrect seat map August 1-3 2025 (Montreal, QC). There should be a Platinum Area, not sky lounge and diamond. 

Please correct:  

WRONG:

https://www.stubhub.com/osheaga-music-and-arts-festival-montreal-tickets-8-1-2025/event/155109682/

RIGHT:

https://www.ticketmaster.ca/event/310060F6EEBB41DD?lang=en-ca&brand=osheaga&CAMEFROM=CFC_EVENKO_EMAI...

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary?

EVENT NAME: Issa Rae

EVENT DATE: 9/24/24 at 7p

STUBHUB LINK: https://www.stubhub.com/issa-rae-brooklyn-tickets-9-24-2024/event/155110435/?quantity=0

PRIMARY LINK: https://concerts.livenation.com/viarae-presents-an-evening-with-issa-brooklyn-new-york-09-24-2024/ev...

THANK YOU!!!

[mariefe_madrid]

Hi Team,

Requesting for sections Orchestra Rear Right, Orchestra Rear Center Orchestra Rear Left and First Balcony Center to be interactive for the event below:

Morgan Jay

Carolina Theatre - Fletcher Hall|Durham, NC

Fri, Nov 15, 2024, 7:00 PM

https://www.stubhub.com/morgan-jay-durham-tickets-11-15-2024/event/153232577/?

https://tickets.carolinatheatre.org/orderticketsvenue.asp?p=3052

Thank you!

[RegalRoseton]

Katie Gavin @ Thalia Hall on Wednesday, December 18th

The floor section for this show is General Admission Standing.

The only way to currently list floor tickets is General Admission Seated.

Thanks!

[RegalRoseton]

Katie Gavin at Thalia Hall on Wednesday, December 18th.

The floor section is general admission standing.  The only way to list floor is general admission seated.

Here is the incorrect info:

www.stubhub.com/katie-gavin-chicago-tickets-12-18-2024/event/154852410/?quantity=2

Please view any uploaded floor seats to verify that its General Admission Standing.  All Floor seats currently listed and uploaded as GA Seated are incorrect.  There isn't seating on the floor.

Thanks!