Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Zreel02]

Hi team,

Please change map of below event. See attached map image for reference!

Johnny Marr

Cathedral Theatre at the Masonic Temple - Detroit in Detroit, MI

Tue, Oct 15 at 6:30pm

Stubhub link: https://www.stubhub.com/johnny-marr-detroit-tickets-10-15-2024/event/153556472/

Primary link: https://www.axs.com/events/559837/johnny-marr-james-tickets?skin=masonic

Thank You!

[dosmanoslides]

Event Name: Chayanne

Event Date: August 21st 2024

Event Location: SAP Center in San Jose

StubHub Link: https://www.stubhub.com/chayanne-san-jose-tickets-8-21-2024/event/153132149/?quantity=2

Link to Correct Map: https://www.sapcenter.com/plan-your-visit/venue-map

Description: The SAP Center changed their configuration last winter (2023), and Stubhub's map of the SAP Center has not yet been updated to reflect the new seating. Specifically, there is a new Premium Lounge, with sections 1 through 9, which are designated PL1, PL2, PL3, etc. This new section replaced Suites P23 through P28, along with the back three rows of sections 207, 208, and 209. 

Here's a map of what StubHub has:

Here's the updated map from SAP:

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Jpegmafia  9:00 PM
Event Date: 9/21/24
Issue to Resolve: Please add correct map for this event 
Primary Map Link: https://www.axs.com/events/593947/jpegmafia-lay-down-my-life-tour-tickets?skin=radius
Screenshot of SH error: 

Thanks!

[lotus_gaymarie]

Event:

Suki Waterhouse

Greek Theatre - Los Angeles | Los Angeles, CA

Wed, Oct 23, 2024, 8:00 PM

Kindly change section label of North Terrace Right 2 to R2. 

Link to the event on StubHub.com:

https://www.stubhub.com/suki-waterhouse-los-angeles-tickets-10-23-2024/event/153529680/

Link to the event from the primary ticket provider:

https://www.axs.com/events/555112/suki-waterhouse-tickets

Thanks!

[Mauflores]

Hi Team,

Seeking your assistance to add Section Lawn for below event:

Event Name: Zach Williams
Venue: Lyric Theater Arkansas|Harrison, AR
Event Date & Time: Aug 24, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/zach-williams-harrison-tickets-8-24-2024/event/154247418/

Primary Link: https://ticketpeak.co/lyrictheatre/events/9183-Zach%20Williams%20at%20the%2050th%20Anniversary%20of%...

[SH123]

Hi team,

Kindly asking for your assistance to have the Stubhub map updated and add the following sections below for this event;

Event name and date: Rocket City Trash Pandas at Chattanooga Lookouts 08/16/2024 07:15 PM
Sections needed to be added on the map;
101-113
201-214

Stubhub link to the event: https://www.stubhub.com/rocket-city-trash-pandas-chattanooga-tickets-8-16-2024/event/152452433/?quan...
Primary link to the event: https://mlb.tickets.com/?orgId=57129&agency=MILB_MPV&eventId=41386#/event/E41386/seatmap/?selectBuye...

Thank you in advance!

[JES74]

Please update your parking lot map for all Auburn Tigers Football home games ( Ala A&M, California, New Mexico State, Arkansas, Oklahoma, Vanderbilt, Louisiana Monroe, & Texas A&M) to show the "Wire Road Lot" indicated by the red arrow in the graphic below. Season begins in 2 1/2 weeks!

[katzbautista08]

Hi Team,

Seeking your assistance to make Section FFF interactive for below event:

Event Name: Gold Over America Tour
Venue: Ball Arena, Denver, CO
Event Date & Time: Sep 25, 2024, 7:30 PM

Stubhub Link: https://www.stubhub.com/gold-over-america-tour-denver-tickets-9-25-2024/event/153201775/
Primary Link: https://www.ticketmaster.com/gold-over-america-tour-starring-simone-denver-colorado-09-25-2024/event...

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Johnny Marr  18:30 Cathedral Theatre at the Masonic Temple - Detroit
Event Date: 10/15/24
Issue to Resolve: Please update and make the map be interactive/clickable
Primary Map Link: https://www.axs.com/events/559837/johnny-marr-james-tickets?skin=masonic
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Cortex: Performing Troupeau Bleu in its entirety  7PM
Event Date: 10/20/2024
Issue to Resolve: Please add correct map for this event on Stubhub
Primary Map Link: https://www.axs.com/events/537061
Screenshot of SH error: 

Thanks!