Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Zreel02]

REQUESTING FOR SH MAPPING

Event Name: Johnny Marr 18:30 Cathedral Theatre at the Masonic Temple - Detroit

Event Date: 10/15/24

Issue to Resolve: Please update and make the map be interactive/clickable

Primary Map Link: https://www.stubhub.com/johnny-marr-detroit-tickets-10-15-2024/event/153533343/

Screenshot of SH error:

thank you

[pmarenson]

Please update the floor map so the listings can appear for buyers-

Kill Tony

H-E-B Center At Cedar Park, Texas, USA

31 Dec • Tue • 19:00 • 2024

https://www.stubhub.com/kill-tony-cedar-park-tickets-12-31-2024/event/155152248/

https://www.ticketmaster.com/kill-tony-cedar-park-texas-12-31-2024/event/3A006105DB7C2B2D

[rafael27]

Hello,

Can you please have your map updated to reflect the seated floor on the primary?


EVENT NAME: THE DOOBIE BROTHERS
EVENT DATE: 10/05/24 at 7p

STUBHUB LINK: https://www.stubhub.com/the-doobie-brothers-uncasville-tickets-10-5-2024/event/155151048/?quantity=0...

PRIMARY LINK: https://www.ticketmaster.com/event/1D006104F4AF58D9

THANK YOU!!!!!!!

[mariefemadrid]

Hi Team, 

Requesting to add South Lot section on Stubhub map for parking event below:

Mt. Joy Parking

Hayden Homes Amphitheater Parking|Bend, OR

Fri, Aug 23, 2024, 6:31 PM

SH link: https://www.stubhub.com/parking-passes-only-mt-joy-bend-tickets-8-23-2024/event/152919862/?quantity=...

Primary Market: https://concerts.livenation.com/south-lot-premier-parking-mt-joy-bend-oregon-08-23-2024/event/0F005F...

Thank you!

[angeldulce18]

Hi Team,

Seeking your assistance to please add missing parking map for the following event:

The Beach Boys Parking

Hayden Homes Amphitheater Parking

Bend, OR

Sat, Aug 24, 2024, 7:31 PM

Stubhub Link:

The Beach Boys Tickets - The Beach Boys Concert Tickets and Tour Dates - StubHub

Primary Link:

South Lot Premier Parking - The Beach Boys - Not a Concert Ticket Tickets Aug 24, 2024 Bend, OR | Li...

[Poonstar]

Can you please update the map and move the stage forward so it is beside section H

Ludacris

August 30, 2024

https://www.stubhub.ca/ludacris-vancouver-tickets-8-30-2024/event/153437930/?qid=5909ca76308d380d945...

Correct Map:

https://ticketleader.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ATKTLDR%3ASNC24%3A0...

[angeldulce18]

Hi Team,

Seeking your assistance to please add the missing FFF section in the seat map. Kindly refer to primary link provided below.

Event Details:

Gold Over America Tour

Ball Arena

Denver, CO

Wed, Sep 25, 2024, 7:30 PM

Stubhub Link:

Gold Over America Tour Tickets - StubHub

Primary Link:

Gold Over America Tour Starring Simone Biles Tickets Sep 25, 2024 07:30 PM Denver, CO | Ticketmaster

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 2 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lots. Please make it so that buyers will see the tickets when clicking on the corresponding lot. In this case, one ticket is in Lot V and the other is in Lot T.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Minnesota Twins at Texas Rangers Friday, August 16, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-16-2024/event/15217307...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V or Lot T, my listings do not show up on the map as available. They are, however, in the Listings column.

Here are my Listing IDs:

ListingID # 7801225328

 ListingID # 7801210180

This month, getting this help from the Maps Team has gone well, markedly better than earlier in the MLB season. I hope you will choose to keep this positive streak going and be helpful with getting these tickets mapped. If so, thank you. I appreciate you.

Sincerely,

TamY

[coop2391]

Can you fix the map for The National on 10-01 in Seattle? Tickets for the PIT section are not showing on the map

[NSwaff5211]

Event Name: The Script at Roseland Theater in Portland, Oregon.

Date: September 8th, 2024

Link: https://www.stubhub.com/the-script-portland-tickets-9-8-2024/event/153590908/?quantity=2 

Correct Map: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me... 

The venue map on your site displays an incorrect mapping of the concert and only displays General Admission. There are several balcony seats as well that are missing.