Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mariefe_madrid]

Hi Team,

Requesting to update the Stubhun mapping for the event below:

Stephen Sanchez

McMenamins Historic Edgefield Manor|Troutdale, OR

Fri, Sep 06, 2024, 7:00 PM

https://www.stubhub.com/the-brook-the-bluff-troutdale-tickets-9-6-2024/event/153530277/

https://www.axs.com/uk/events/542230/killers-of-kill-tony-tickets?q=Killers+of+Kill+Tony

Thank you!

[mariefe_madrid]

Hi Team,

Requesting some sections to be interactive for event below:

Baltimore Orioles at Los Angeles Dodgers Dodger Stadium  Thu, Aug 29, 2024, 7:10 PM.

Please check the photo below:

Thank you!

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary?

EVENT NAME: Chayanne

EVENT DATE: 11/3/24 at 8p

STUBHUB LINK: https://www.stubhub.com/chayanne-washington-tickets-11-3-2024/event/153131617/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/chayanne-bailemos-otra-vez-tour-hidalgo-texas-10-03-2024/event/3A006056...

THANK YOU!!!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 2 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lots. Please make it so that buyers will see the tickets when clicking on the corresponding lot. In this case, one ticket is in Lot V and the other is in Lot C.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Oakland Athletics at Texas Rangers 30 Aug Fri 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-30-2024/event/15217318...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V or Lot C, my listings do not show up on the map as available. They are, however, in the Listings column.

Here are my Listing IDs:

Listing ID: 7859997580

Listing ID: 7860009007

As I’ve noted recently, getting this help from the Maps Team in August has gone well, significantly better than earlier in the MLB season. I hope you will choose to keep this positive streak going and be helpful with getting these tickets mapped. If so, thank you. I appreciate you.

Sincerely,

TamY

[rafael27]

Hello,

Can you please have your map updated to reflect the seated floor on the primary?

EVENT NAME: Janes Addiction
EVENT DATE: 10/11/24 at 7p

STUBHUB LINK: https://www.stubhub.com/jane-s-addiction-reno-tickets-10-11-2024/event/155207161/

PRIMARY LINK: https://www.ticketmaster.com/event/170060FFE61D63FD

THANK YOU!!!!!!!

[mariefe_madrid]

Hi Team,

Requesting for Stubhub map section A-E Front to be updated to PIT section for the event below:

Flatland Cavalry

Tulsa Theater|Tulsa, OK

Fri, Oct 25, 2024, 8:00 PM

https://www.stubhub.com/flatland-cavalry-tulsa-tickets-10-25-2024/event/153564476/?sections=900883&t...

https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...

Thank you!

[SH123]

Hi team,

Kindly asking for your assistance to have the Orchestra section interactive on Stubhub map for the following event;

Max Amini 10/18/24 7pm
Stubhub link to event: https://www.stubhub.com/max-amini-san-francisco-tickets-10-18-2024/event/153827229/?priceRange=0%2C1...
Primary link: Tickets | Max Amini Live in San Francisco! at Herbst Theatre, San Francisco, CA on 10/18/2024 7:00 p...

Thank you in advance!

[mariefe_madrid]

Hi Team,

Requesting for sections Dress Circle A-D and Upper Balcony F to be interactive for the event below:

Oregon Symphony - Frozen in Concert

Arlene Schnitzer Concert Hall|Portland, OR

Sun, Nov 17, 2024, 2:00 PM

https://www.stubhub.com/frozen-the-musical-portland-tickets-11-17-2024/event/155074275/?

Frozen in Concert | Oregon Symphony (orsymphony.org)

Thank you!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. Please make it so that buyers will see the ticket when clicking on the corresponding lot. In this case, the ticket is in Lot V.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Oakland Athletics at Texas Rangers

Saturday, August 31, 2024 | 18:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-31-2024/event/15217318...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V, my listing does not show up on the map as available. It is, however, in the Listings column.

Here is the Listing ID:

ListingID # 7864844163

Thank you for your help. I appreciate it.

Sincerely,

TamY

[SH123]

Hi team,

Seeking your assistance to have the sections 1-3,Box A1-A2,Box B2,Suite 1-9,201,205,302-303 and 402 interactive on Stubhub map for the following event;
Tsai Chin 9/18/24
Stubhub link to the event: https://www.stubhub.com/tsai-chin-highland-tickets-9-18-2024/event/153763605/?priceRange=0%2C100&bet...
Primary link: Yaamava' Theater - Select Tickets - Ticketing System (axs.com)

Thank you in advance!