Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[BMakler78]

Please correct the seating chart for this event. It should have the reserved loge/mezzanine closer to the stage than the  balconies like you have for other events at this venue, such as:

https://www.stubhub.com/johnny-marr-chicago-tickets-10-17-2024/event/153533199/

Seatgeek has it right:

https://seatgeek.com/maya-hawke-tickets/chicago-illinois-riviera-theatre-chicago-2025-03-25-7-30-pm/...

Here is the primary:

https://www.axs.com/events/694746/maya-hawke-tickets?q=Maya+Hawke

(before 10am local Friday, the Jam presale code is "hawke")

[mariefe_madrid]

Hi Team,

Requesting to add Lower Loge Right, Lower Loge Center and Lower Loge Left on Stubhub map for the event below:

ZZ Top

Bob Hope Theatre - CA|Stockton, CA

Sun, Oct 27, 2024, 7:00 PM

https://www.stubhub.com/zz-top-stockton-tickets-10-27-2024/event/153723175/?quantity=2&sections=1557...

https://www.ticketmaster.com/event/1C0060C4E5733E46

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: & Juliet  at 8pm
Event Date: 11/8/24
Issue to Resolve:

•  Please make sections ORCLFT, LORCLV to just one section - ORCHESTRA LEFT 
  
  
• Please make sections RORCLV, ORCRGT to just one section - ORCHESTRA RIGHT

Primary Map Link: https://www.ticketmaster.com/juliet-touring-boston-massachusetts-11-08-2024/event/010060D50E07A698
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Alan Walker  8PM

Event Date: 02/13/25
Issue to Resolve: 

Requesting to please add correct map and add missing sections for the event below on Vividseats:

Alan Walker 02/13/25 8PM
Sections to be added:

• PLATINUM A, PLATINUM B, GENERAL ASMISSION LOWER LEVEL, GENERAL ADMISSION UPPER LEVEL, BOX SEATS
• Please change section name ACC to ADA

Primary Map Link: https://www.axs.com/events/683512/alan-walker-tickets
Screenshot of SH error: 

Thanks!

[Mauflores]

Hi Team,

Asking for your assistance in updating the FLOOR map for this event and add sections 1,2,3,4,5,6,7,8, and 9.

Event: Sebastian Maniscalco
Venue: SAP Center
Date: Sat, Feb 01, 2025, 7:00 PM

Stubhub Link: https://www.stubhub.com/sebastian-maniscalco-san-jose-tickets-2-1-2025/event/155394603/?priceOption=...

Primary Link:  https://www.ticketmaster.com/sebastian-maniscalco-it-aint-right-tour-san-jose-california-02-01-2025/... 

[SH123]

Hi team,

Seeking your assistance to add the section GGG and kindly fix the placement of sections AAA-GGG and the stage as well for the following event;

Sebastian Maniscalco 1/19/2025
Stybhub link: https://www.stubhub.com/sebastian-maniscalco-denver-tickets-1-19-2025/event/155393661/
Primary link: https://www.ticketmaster.com/sebastian-maniscalco-it-aint-right-tour-denver-colorado-01-19-2025/even...

Thank you in advance!

[SH123]

Hi team,

Seeking your assistance to update the sections 113-117 to 113C-117C instead and add another section 117 beside section 117C on Stubhub map for the following event;
Ringling Bros B&B Circus
PPL Center, Allentown, PA
Nov 03, 2024 3:00PM

Stubhub link: https://www.stubhub.com/ringling-bros-allentown-tickets-11-3-2024/event/152898334/?quantity=0&priceO...

Primary link: https://www.ticketmaster.com/ringling-bros-and-barnum-bailey-presents-allentown-pennsylvania-11-03-2...

Thank you in advance!

[Shebee]

https://www.stubhub.com/kirk-franklin-anaheim-tickets-10-30-2024/event/153598794/?quantity=0

Kirk Franklin 10/30

https://www.stubhub.com/avp-pro-beach-volleyball-anaheim-tickets-10-26-2024/event/155235075/?quantit...

AVP Pro Volleyball 10/26

https://www.stubhub.com/avp-pro-beach-volleyball-anaheim-tickets-10-27-2024/event/155233971/

AVP Pro Volleyball 10/27

https://www.hondacenter.com/arena-info/seating-maps/

Please fix all 3 events ASAP. I asked 4 weeks ago for help and still have not been able to upload my tickets to these events.

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 4 Los Angeles Dodgers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lot. This happens even when I have deselected the Recommended Listings filter so that I am able to see all available tickets.  Please make it so that buyers will see the tickets when clicking on the corresponding lot. All four tickets are in Lot H. 

Below is the information requested by the Maps Team:

PARKING PASSES ONLY San Diego Padres at Los Angeles Dodgers: NLDS (Home Game 1, Series Game 1)

Saturday, October 05, 2024 | 17:38

https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-10-5-2024/event/...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot H, my listings do not show up on the map as available. They are, however, in the Listings column.

Here are my Listing IDs:

ListingID # 8043302329

ListingID # 8043312282

ListingID # 8043295024

ListingID # 8043292658

Thank you for your help with this problem. I appreciate it.

Sincerely,

TamY

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Omar Apollo  18:00
Event Date: 10/10/24
Issue to Resolve: Requesting to please add missing sections for this event on Stubhub. 

Sections to be added: THE PIT, TIRED LAWN GENERAL ADMISSION, GRASS HILL GENERAL ADMISSION

Primary Map Link: https://www.mesaamp.com/Online/default.asp
Screenshot of SH error: 

Thanks!