Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Wheeling Nailers at Reading Royals  3PM
Event Date: 10/27/24
Issue to Resolve: Please add correct Stubhub map for this event as shown on the primary link
Primary Map Link: https://www.ticketmaster.com/reading-royals-vs-wheeling-nailers-reading-pennsylvania-10-27-2024/even...
Screenshot of SH error:

Thanks!

[Quiennie]

Hi Team,

Kindly update stubhub map for the event below.

Vince Staples

Riviera Theatre - IL | Chicago, IL

Sun, Oct 27, 2024, 7:00 PM

GA Floor and Balcony should be in one section. Please see the attached photo from the primary for your reference: 

Primary link: https://tix.axs.com/3ckgKQAAAADaWzeSAAAAAAB2%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2f%...

Stubhub link: https://www.stubhub.com/vince-staples-chicago-tickets-10-27-2024/event/155100906/?qid=cf385b71617df8...

Thanks,

Quiennie 

[SH123]

Hi team,

Seeking your assistance to link the correct Stubhub map for the following event;

Straight No Chaser 11/13/2024 Lied Center Lawrence Lawrence, KS
Correct Stubhub link: https://www.stubhub.com/straight-no-chaser-lawrence-tickets-11-13-2024/event/155174863/?qid=cccdf8c1...

Thank you in advance!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 4 Los Angeles Dodgers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lot. This happens even when I have deselected the Recommended Listings filter so that I am able to see all available tickets.  Please make it so that buyers will see the tickets when clicking on the corresponding lot. All four tickets are in Lot H. 

Below is the information requested by the Maps Team:

PARKING PASSES ONLY San Diego Padres at Los Angeles Dodgers: NLDS (Home Game 2, Series Game 2)

Sunday, October 06, 2024 | 17:03

https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-10-6-2024/event/...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot H, my listings do not show up on the map as available. They are, however, in the Listings column.

Here are my Listing IDs:

ListingID # 8043490041

ListingID # 8043490179

ListingID # 8043492289

ListingID # 8043494569

Thank you for your help with this problem. I appreciate it.

Sincerely,

TamY

[SH123]

Hi team,

Seeking your assistance to make the section 111LG interactive on Stubhub map for the following event;

NLDS: San Diego Padres at Los Angeles Dodgers (Game 1 - Home Game 1) 10/05/24 5:38PM
Stubhublink: https://www.stubhub.com/los-angeles-dodgers-los-angeles-tickets-10-5-2024/event/154074944/?quantity=...

Thank you in advance!

[marylotustix00]

Hi Team,

Seeking your assistance to add XFINITY LIVE! LOT on Parking map for below event:

Event Name: New York Mets at Philadelphia Phillies Parking (NLDS Game 1, Philadelphia Home Game 1)
Venue: Citizens Bank Park Parking in Philadelphia, PA
Event Date & Time: Today 10/05/2024 at 4:09pm

Stubhub Link: https://www.stubhub.com/parking-passes-only-philadelphia-phillies-philadelphia-tickets-10-5-2024/eve...

Primary Link: https://seatgeek.com/philadelphia-phillies-tickets/parking/2024-10-05-4-08-pm/17006265?dd_referrer=h...

Thank you!

[Olivia2003]

Kelli O'Hara - at the 92nd St. Y, New York City

Oct. 10, 2024

https://www.stubhub.com/kelli-ohara-new-york-tickets-10-10-2024/event/155291695/?quantity=2

It says General Admission -- you purchase exact row and seats.

[Olivia2003]

Kelli O'Hara at 92nd St. Y, New York City

Thurs., Oct. 10

link to correct map: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.92ny.org/_downloads/kaufmann_seatchart.pdf

[Sharpasa]

Adrianne Lenker

Nov. 16, 2024

https://www.stubhub.ca/adrianne-lenker-toronto-tickets-11-16-2024/event/152946469/?quantity=2&listin...

Kindly correct an error is on seller side for listing tickets. Event map correctly shows Standing Balcony Left and Right. On seller side, please add Standing Balcony Right and Standing Balcony Left. Remove seated balcony options.

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Zach Bryan  7PM
Event Date: 11/26/24
Issue to Resolve: Requesting to please make section 332 interactive/clickable on Stubhub map
Primary Map Link: https://www.ticketmaster.com/zach-bryan-portland-oregon-11-26-2024/event/0F005F12BE4B2750 
Screenshot of SH error: 

Thanks!