Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Zach Bryan  8PM
Event Date: 11/27/24
Issue to Resolve: Please make section 206 be interactive/clickable on Stubhub map
Primary Map Link: https://www.ticketmaster.com/zach-bryan-portland-oregon-11-27-2024/event/0F005F12BE4E2755
Screenshot of SH error: 

Thanks!

[SH123]

Hi team,

Seeking your assistance to make the sections 206 and 222 interactive on Stubhub map for the following event;
Zach Bryan 11/27/24
Stubhub link to the event:https://www.stubhub.com/zach-bryan-portland-tickets-11-27-2024/event/152229525/?quantity=0
Primary link: https://www.ticketmaster.com/zach-bryan-portland-oregon-11-27-2024/event/0F005F12BE4E2755

Thank you in advance!

[marylotustix00]

Hi Team,

Seeking your assistance to remove section Box LA, LB, LC, LD, LE, LF, LG, LH, Box RA, RB, RC, RD, RE, RF, RG and RH for below event:

Event Name: Dr. Seuss' How The Grinch Stole Christmas! The Musical
Venue:
Boch Center Wang Theatre, Boston, MA
Event Date & Time: Sat • Dec 21, 2024 • 11:00 AM

Stubhub Link: https://www.stubhub.com/dr-seuss-how-the-grinch-stole-christmas-the-musical-boston-tickets-12-21-202...

Primary Link: https://www.ticketmaster.com/dr-seuss-how-the-grinch-stole-boston-massachusetts-12-21-2024/event/010...

Thank you!

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary?

EVENT DATE: 11/03/24 at 8p

EVENT NAME: Chayanne

STUBHUB LINK: https://www.stubhub.com/chayanne-washington-tickets-11-3-2024/event/153131617/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/chayanne-bailemos-otra-vez-tour-washington-district-of-columbia-11-03-2...

THANK YOU!!

[Jordan30]

Taylor Swift

Sat, 16 Nov • 7:00 PM, Rogers Centre, Toronto, Ontario, Canada

https://www.stubhub.ca/taylor-swift-toronto-tickets-11-16-2024/event/152129116/?quantity=0

Left balcony not showing on map.

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: MercyMe  7PM
Event Date: 11/22/24
Issue to Resolve: Please fix the arrangements of sections FLOOR 1-6 as shown on the primary map. And also please add missing section FLOOR 7.
Primary Map Link: https://www.axs.com/events/536332/tobymac-mercy-me-zach-williams-tickets?q=crypto.com&cat=7 
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Chris Renzema  0730PM
Event Date: 11/17/24
Issue to Resolve: Please update/add the correct mapping for this event. This is all GENERAL ADMISSION. 
Primary Map Link: https://www.ticketmaster.com/campus-nights-chris-renzema-josiah-queen-columbus-ohio-11-17-2024/event...
Screenshot of SH error: 

Thanks!

[smizera]

- Event Name: Kylie Minogue

- Event Date: March 30th 2025

- Link to the event on our site: https://www.stubhub.ca/kylie-minogue-montreal-tickets-3-30-2025/event/155587811/?quantity=0

- A link to a correct map (if you have one): https://www.ticketmaster.ca/kylie-minogue-tension-tour-montreal-quebec-03-30-2025/event/31006141A0D6...

- Problem: The Floor is actually split into 3 sections... NORD, NORDE (which is East), NORDO (which is West)... and the seat numbers will be similar in different sections. For example, if you have floor seats row R seats 1-2, this could be in floor section NORD, NORDE, or NORDO

[eks]

Map design error:  Basketball Hall of Fame Series
Nov 14, 2024

Footprint Center - Phoenix, AZ 
Link: Basketball Hall of Fame Tickets - StubHub

Mapping of court covers over sellable section of seats.

[Marsdogstar]

Hi,

Can you add the TD Summit Suite section to the Nov. 21, 2024, Taylor Swift concert at the Rogers Centre in Toronto?

I have four seats in row EXT1 that I would like to list.

The map is here: https://www.mlb.com/bluejays/tickets/season-tickets/buy

Thanks!

Loyal StubHub seller.