StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

angeldulce18 · ‎08-16-2022

Hi Team,

Please update missing ADA section on event map.

Stubhub Link

https://www.stubhub.com/awolnation-oakland-tickets-11-13-2022/event/105267981/

Primary Link

AWOLNATION - Falling Forward Tour Tickets Nov 13, 2022 Oakland, CA | Ticketmaster

Lotusjoyce · ‎08-24-2022

No map on site

Keith Sweat
The Theater at Virgin Hotels Las Vegas | Las Vegas, NV
Fri, Nov 18, 2022, 8:00 PM

https://www.stubhub.com/keith-sweat-las-vegas-tickets-11-18-2022/event/150361322/

https://www.axs.com/events/443851/keith-sweat-tickets?skin=virginhotel

Thank you

Quiennie · ‎09-07-2022

Hi Team,

Please update map on Stubhub for this event:

Sabrina Carpenter scheduled on 10/16/2022 8:00 PM

The Regency Ballroom | San Francisco, CA

Stubhub Link: https://www.stubhub.com/sabrina-carpenter-san-francisco-tickets-10-16-2022/event/150360738/?

Primary Link: (link to the correct map)

http://dtix.us/r.php?x=http://shop.axs.com/?c=axs&e=30567424541891559&t_locale=en-US&axssid=3aai67ih...

Thanks,

Quiennie

lotus_gaymarie · ‎09-28-2022

Event name: Gabriel Iglesias 09/29/22

Issue: NO MAP ON SITE

Link to the event on StubHub.com:

https://www.stubhub.com/gabriel-iglesias-cary-tickets-9-29-2022/event/150348806/

Link to the event from the primary ticket provider :

https://event.etix.com/ticket/online/performanceSale.do?performance_id=2893425&method=restoreToken

RegalRoseton · ‎06-30-2021

Courtney Barnett at the Ace Theater on Friday, December 10th is an assigned seating show. Currently the show is listed as General Admission on Stubhub. There are going to be some upset buyers if this info isn't quickly corrected.

https://www.axs.com/events/405825/courtney-barnett-tickets