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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

angeldulce18
Zamboni Driver

Re: NEW Map Errors on Site

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Lotusjoyce
Zamboni Driver

Re: NEW Map Errors on Site

No map on site

 

Keith Sweat
The Theater at Virgin Hotels Las Vegas | Las Vegas, NV
Fri, Nov 18, 2022, 8:00 PM

 

https://www.stubhub.com/keith-sweat-las-vegas-tickets-11-18-2022/event/150361322/

 

https://www.axs.com/events/443851/keith-sweat-tickets?skin=virginhotel

 

Thank you

 

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Quiennie
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team,

Please update map on Stubhub for this event:

 

Sabrina Carpenter scheduled on 10/16/2022 8:00 PM

The Regency Ballroom San Francisco, CA


Stubhub Link: https://www.stubhub.com/sabrina-carpenter-san-francisco-tickets-10-16-2022/event/150360738/?

Primary Link: (link to the correct map)  

http://dtix.us/r.php?x=http://shop.axs.com/?c=axs&e=30567424541891559&t_locale=en-US&axssid=3aai67ih...


Thanks,

Quiennie

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lotus_gaymarie
Stagehand

Re: NEW Map Errors on Site

Event name: Gabriel Iglesias 09/29/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/gabriel-iglesias-cary-tickets-9-29-2022/event/150348806/

 

Link to the event from the primary ticket provider :

https://event.etix.com/ticket/online/performanceSale.do?performance_id=2893425&method=restoreToken

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RegalRoseton
Pit Crew

Re: NEW Map Errors on Site

Courtney Barnett at the Ace Theater on Friday, December 10th is an assigned seating show.  Currently the show is listed as General Admission on Stubhub.  There are going to be some upset buyers if this info isn't quickly corrected. 

 

https://www.axs.com/events/405825/courtney-barnett-tickets

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RegalRoseton
Pit Crew

Re: NEW Map Errors on Site

It has been two weeks and the show is still listed as General Admission. Will sellers have to pay a penalty for selling assigned seats as GA?

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User3949
Stagehand

Re: NEW Map Errors on Site

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User3949
Stagehand

Re: NEW Map Errors on Site

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User3949
Stagehand

Re: NEW Map Errors on Site

The map is missing for this event:

https://www.stubhub.com/billy-strings-houston-tickets-12-2-2021/event/104897931/

 

I can't list tickets because there are no sections to choose from.

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User3949
Stagehand

Re: NEW Map Errors on Site

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here