Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[timmyc]

Chicago Symphony Orchestra w/ Harry Potter and the Sorcerers Stone in Concert

Every concert map listed at this venue is incorrect along with this show.  Should be separated as center sections and left and right sections.  Historically these were correct but somehow now they are all incorrect.  Every Chicago Symphony Orchestra show should have the same seating chart.  Melk Main Floor Center, Right and Left.  For other sections there should be a center right, right, center left, and left

https://www.stubhub.com/chicago-symphony-orchestra-chicago-tickets-1-13-2023/event/150357719/?quanti...

Preview attachment CSO Seating.pdf

 

 

CSO Seating.pdf

1.8 MB

[lotustixmalou]

Hi team,

Please, add Rear Box section on Stubhub map for below event:
Shane Gillis
Charline McCombs Empire Theatre, San Antonio, TX
February 03, 2023, 9:30 PM

Stubhub link: https://www.stubhub.com/shane-gillis-san-antonio-tickets-2-3-2023/event/151312119/

Primary ticket provider link: https://www.ticketmaster.com/event/3A005D86B3114093

[dkozar]

- Mana in Chicago

- April 29, 2023

- https://www.stubhub.com/mana-chicago-tickets-4-29-2023/event/151228687

For listings in Section 2, the Row is not showing

[Lotusjoyce]

Hi Team, 

Please add the Stubhub map for this event:

Steve Trevino
Colonial Theatre Laconia | Laconia, NH
Fri, Apr 21, 2023, 8:00 PM

https://www.stubhub.com/steve-trevino-laconia-tickets-4-21-2023/event/150587373/?quantity=0

https://www.etix.com/ticket/online/performanceSale.do?method=switchSelectionMethod&selection_method=...

Thank you

[Mauflores]

Hi Team,

Seeking your assistance  to update the map for this event on stubhub and make it clickable.

Event Name: Hamilton  7:00 PM

Venue: Popejoy Hall

Event Date & Time: Sun, May 14, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/hamilton-albuquerque-tickets-5-14-2023/event/105024184/?clickref=1101lwtu7R8...

Primary Link: https://popejoypresents.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AARTS%3APJ20%3AB...

[Lotusjoyce]

Hi Team, 

Please update the Stubhub map sections to be clickable for these events:

Hamilton (Rescheduled from 1/31/2021, 8/29/2021, 2/6/2022)
Popejoy Hall | Albuquerque, NM
Sun, May 21, 2023, 7:00 PM

https://www.stubhub.com/hamilton-albuquerque-albuquerque-tickets-5-21-2023/event/105021785/?quantity...

https://popejoypresents.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AARTS%3APJ20%3AB...

Aladdin
Popejoy Hall | Albuquerque, NM
Sat, Jun 10, 2023, 8:00 PM

https://www.stubhub.com/aladdin-the-musical-albuquerque-albuquerque-tickets-6-10-2023/event/15059784...

https://popejoypresents.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AARTS%3APJ22%3AB...

Thank you

[Lotusjoyce]

Please add REAR BOX section to Stubhub map

Shane Gillis
Charline McCombs Empire Theatre | San Antonio, TX
Fri, Feb 03, 2023, 9:30 PM

https://www.stubhub.com/shane-gillis-san-antonio-tickets-2-3-2023/event/151312119/?quantity=0

https://www.ticketmaster.com/event/3A005D86B3114093?

Thank you

[mariefe_madrid]

Hi Team,

Requesting to update the map seat on the event below:

Chase Matthew (21+ Event)

Joes Live Rosemont|Rosemont, IL

Thu, Mar 23, 2023, 7:45 PM

https://www.stubhub.com/chase-matthew-rosemont-tickets-3-23-2023/event/151305681/

https://www.ticketweb.com/event/chase-matthew-love-you-again-joes-live-rosemont-tickets/12736025?pl=...

Thank you

[drmkr23]

When trying to list my tickets for sale, Stubhub permits me to select Pit Left but it does not allow me to select the row or seat numbers.

Event Name: Jerry Seinfeld

Event Date: April 20, 2023

Link to the event on our site: https://www.stubhub.com/Secure/Pipeline/Sell/TicketDetails?ID=b00c5ad8-b188-49f1-88c1-6f1bea729ad6

A link to a correct map (if you have one): https://www.jacksonvillecenterfortheperformingarts.com/p/events-and-tickets/seating-charts

[zhariiel]

Hi Team, 

Seeking your assistance to add section orchestra PIT on this event:

Event Name: Dear Evan Hansen
Event Date & Time: 01/21/23  2:00 PM
Stubhub Link: https://www.stubhub.com/dear-evan-hansen-reno-tickets-1-21-2023/event/151221118/?quantity=0&sections...
Primary Link: https://pioneercenter.com/Online/default.asp?doWork::WScontent::loadArticle=Load&BOparam::WScontent:...

Thank you !