cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

stampede
Stagehand

Re: Map Not correct

MAP WRONG:

 

Edmonton Oilers at Vancouver Canucks

Rogers Arena, Jan 21, 2023

Section 121 row starts from row 13 (NOT row 16) and goes up to row 25

(your site will not display row 13, 14 and 15 at all)

correct link:

https://www.ticketmaster.ca/vancouver-canucks-vs-edmonton-oilers-vancouver-british-columbia-01-21-20...

 

Incorrect map on stubhub (row 14 shows up as "blank":

https://www.stubhub.ca/vancouver-canucks-vancouver-tickets-1-21-2023/event/150275937/?quantity=0&sec...

Reply
Loading...
Cartemd
New User

Section Not Listed

Savannah Banana Tickets are general admission in Montgomery Alabama however there is not a GA section in the drop down. How would one sell tickets that are first come first serve seating for this location?
Reply
Loading...
angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update correct event map and section labels for the following event on Stubhub:

 

My Fair Lady

Ordway Center for Performing Arts

Saint Paul, MN

Sat, Mar 25, 2023, 7:30 PM

 

Stubhub Link:

https://www.stubhub.com/my-fair-lady-national-tour-saint-paul-tickets-3-25-2023/event/105288342/

 

Primary Link:

Get Seats! (ordway.org)

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add map for this event:

Event Name: My Fair Lady

Venue: Ordway Center for Performing Arts

Event Date & Time: Fri, Mar 24, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/my-fair-lady-saint-paul-saint-paul-tickets-3-24-2023/event/150199502/?clickr...

Primary Link: https://boxoffice.ordway.org/Online/mapSelect.asp?BOset::WSmap::seatmap::performance_ids=0B06260E-E7... map.JPG

Reply
Loading...
teddylegend
Umpire

Map error

Whiskey Myers. 2/18/23. Augusta GA. The floor has reserved seating. SH doesn’t show any row numbers….

https://aectix.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=WM&linkID=global-augusta&shopp...
Reply
Loading...
zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to update the map on this event for section 101A,101B,102,103A,103B and VIP:

 

Event Name: Usher
Event Date & Time: 6/28/2023 9pm
Stubhub Link: https://www.stubhub.com/usher-las-vegas-tickets-6-28-2023/event/150545495/?quantity=0
Primary Link: https://www.ticketmaster.com/event/2E005D13A2AD0CAE?wt.mc_id=EML_TMNT549495_1629580_0[PC_eventImage&...

 

Thank you !

Reply
Loading...
zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Seeking your assistance to update the whole map on this event:

 

Event Name: Junior H
Event Date & Time: 01/27/23 7:45pm
Stubhub Link:https://www.stubhub.com/junior-h-houston-tickets-1-27-2023/event/150471180/?quantity=0
Primary Link: https://concerts.livenation.com/event/3A005CCD9EB738CF?wt.mc_id=EML_TMNT549495_1630766_0[PC_eventIma...

 

Thank you !

Reply
Loading...
RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to update the map for the below event:

Event Name: Static-X 
Venue: Roseland Theater|Portland, OR
Event Date & Time: Mon, Feb 27, 2023, 6:30 PM

Stubhub Link: https://www.stubhub.com/static-x-portland-tickets-2-27-2023/event/104995308/?quantity=2

Primary Link: https://www.etix.com/ticket/p/2969188/staticxrise-of-the-machinewith-fear-factorydope-and-society-1-...

Reply
Loading...
lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, add sections FL1-FL10 on Stubhub map of below event:
Disney on Ice: Lets Celebrate!
PPL Center, Allentown, PA
January 22, 2023, 12:00 PM

 

Stubhub link: https://www.stubhub.com/disney-on-ice-let-s-celebrate-allentown-tickets-1-22-2023/event/151184653/

 

Primary ticket provider link: https://pplcenter.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AALLENTOWN%3AFELD22%3A...

Reply
Loading...
lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, replace Stubhub map of below event, see primary ticket provider link for reference:
Theresa Caputo
Pechanga Entertainment Center, Temecula, CA
January 27, 2023, 8:00 PM

 

Stubhub link: https://www.stubhub.com/theresa-caputo-temecula-tickets-1-27-2023/event/150531731/

 

Primary ticket provider link: https://www.ticketmaster.com/event/0A005D34E13B4590

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here