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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Please, add map for below event:
The Wallflowers
The Kent Stage, Kent, OH
August 10, 2023, 8:00 PM

 

STUBHUB LINK: https://www.stubhub.com/wallflowers-kent-tickets-8-10-2023/event/151754271/

 

Primary ticket provider link: https://www.etix.com/ticket/p/5668843/the-wallflowers-kent-the-kent-stage

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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Please, replace map for below event:
Pat Benatar
Peoria Civic Center, Peoria, IL
August 15, 2023, 7:30 PM

 

STUBHUB LINK: https://www.stubhub.com/pat-benatar-peoria-tickets-8-15-2023/event/151704400/

 

Primary ticket provider link: https://www.ticketmaster.com/event/07005E87C98F2048

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Ticket type/section missing

The ticket type/section General Admission Plus (or GA+) is missing from the Outside Lands - 3 Day Pass (August 11-13, 2023) event page. This results in more valuable tickets being mixed in with the General Admission tickets. I have contacted StubHub support multiple times about this but it has not been fixed. All the ticket types for this event can be found at https://www.sfoutsidelands.com/tickets/. Could someone at StubHub help me get this fixed? Thanks

 

 

 

 

 

 

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Re: Ticket type/section missing

It has been weeks since I first raised this issue and Stubhub and Viagogo have not fixed it.

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update missing Floor Sections on Stubhub event map.

 

Stubhub Link:

Old Dominion Tickets - StubHub

 

Primary Link:

Old Dominion: No Bad Vibes Tour Tickets Sep 29, 2023 Charlotte, NC | Ticketmaster

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JONA
Rookie

Re: Map Errors on Site

Hi Team, 

 

Please add  StubHub map for this event  Ricky Skaggs 06/24/2023  tomatch the map on the primary market with link below for reference:

 

https://ci.ovationtix.com/36147/pr/1147991/pe/11214729

 

 

Thanks,

Jona

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bradpanske
Backup Singer

Re: Map Errors on Site

Dustin Lynch

May 13 • Sat • 10:00PM • 2023
Billy Bob's Texas, Fort Worth, Texas
 
Stubhub still has the incorrect map.  They are classifying everything as Standing Room General Admission.  See map below.  Accordingly, people have listed their tickets for sale incorrectly.
 
 
 
Here is the CORRECT map.  There is PIT and there is Standing Room GA.  The Standing Room GA is ONLY on the sides.  The PIT is the area in the middle by the stage.  See this map. .
 
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jlayman721
New User

Re: Map Errors on Site

Jonas Brothers at Dodgers Stadium, September 9, 2023.

 

The floor seating area says "Floor TBD". The floor layout is currently available on Ticketmaster. Please update.

 

Stubhub link: 

https://www.stubhub.com/jonas-brothers-los-angeles-tickets-9-9-2023/event/151749407/?quantity=1&sect...

 

Correct map:

https://www.ticketmaster.com/jonas-brothers-five-albums-one-night-los-angeles-california-09-09-2023/...

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Mailman718
Team Mascot

Re: Map Errors on Site

Jonas Brothers map incorrect for Sept 8th show in Vegas
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mahontim
Zamboni Driver

Re: Map Errors on Site

The Postal Service & Death Cab For Cutie: Give Up & Transatlanticism

Sep 21 • Thu • 7:30PM • 2023

 

The event is has a Reserved Pit. The Stubhub listing (incorrectly) has a GA Pit. Please update the Stubhub listing to a reserved pit. Thanks!

 

Incorrect Stubhub Map (with GA Pit)https://www.stubhub.com/the-postal-service-philadelphia-tickets-9-21-2023/event/151305605/

 

Ticketmaster Listing with Reserved Pithttps://www.ticketmaster.com/event/02005D87F20E70E8

 

mahontim_0-1683733728669.png

 

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here