Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotustixmalou]

Please, add map for below event:
The Wallflowers
The Kent Stage, Kent, OH
August 10, 2023, 8:00 PM

STUBHUB LINK: https://www.stubhub.com/wallflowers-kent-tickets-8-10-2023/event/151754271/

Primary ticket provider link: https://www.etix.com/ticket/p/5668843/the-wallflowers-kent-the-kent-stage

[lotustixmalou]

Please, replace map for below event:
Pat Benatar
Peoria Civic Center, Peoria, IL
August 15, 2023, 7:30 PM

STUBHUB LINK: https://www.stubhub.com/pat-benatar-peoria-tickets-8-15-2023/event/151704400/

Primary ticket provider link: https://www.ticketmaster.com/event/07005E87C98F2048

[badmintonhotdog]

The ticket type/section General Admission Plus (or GA+) is missing from the Outside Lands - 3 Day Pass (August 11-13, 2023) event page. This results in more valuable tickets being mixed in with the General Admission tickets. I have contacted StubHub support multiple times about this but it has not been fixed. All the ticket types for this event can be found at https://www.sfoutsidelands.com/tickets/. Could someone at StubHub help me get this fixed? Thanks

[badmintonhotdog]

It has been weeks since I first raised this issue and Stubhub and Viagogo have not fixed it.

[angeldulce18]

Hi Team,

Please update missing Floor Sections on Stubhub event map.

Stubhub Link:

Old Dominion Tickets - StubHub

Primary Link:

Old Dominion: No Bad Vibes Tour Tickets Sep 29, 2023 Charlotte, NC | Ticketmaster

[JONA]

Hi Team, 

Please add  StubHub map for this event  Ricky Skaggs 06/24/2023  tomatch the map on the primary market with link below for reference:

https://ci.ovationtix.com/36147/pr/1147991/pe/11214729

Thanks,

Jona

[bradpanske]

Dustin Lynch

May 13 • Sat • 10:00PM • 2023

Billy Bob's Texas, Fort Worth, Texas

Stubhub still has the incorrect map.  They are classifying everything as Standing Room General Admission.  See map below.  Accordingly, people have listed their tickets for sale incorrectly.

https://www.stubhub.com/dustin-lynch-fort-worth-tickets-5-13-2023/event/151335948/?quantity=2

Here is the CORRECT map.  There is PIT and there is Standing Room GA.  The Standing Room GA is ONLY on the sides.  The PIT is the area in the middle by the stage.  See this map. .

https://www.vividseats.com/dustin-lynch-tickets-fort-worth-billy-bobs-5-13-2023--concerts-country-an...

[jlayman721]

Jonas Brothers at Dodgers Stadium, September 9, 2023.

The floor seating area says "Floor TBD". The floor layout is currently available on Ticketmaster. Please update.

Stubhub link: 

https://www.stubhub.com/jonas-brothers-los-angeles-tickets-9-9-2023/event/151749407/?quantity=1&sect...

Correct map:

https://www.ticketmaster.com/jonas-brothers-five-albums-one-night-los-angeles-california-09-09-2023/...

[Mailman718]

Jonas Brothers map incorrect for Sept 8th show in Vegas

[mahontim]

The Postal Service & Death Cab For Cutie: Give Up & Transatlanticism

Sep 21 • Thu • 7:30PM • 2023

The event is has a Reserved Pit. The Stubhub listing (incorrectly) has a GA Pit. Please update the Stubhub listing to a reserved pit. Thanks!

Incorrect Stubhub Map (with GA Pit): https://www.stubhub.com/the-postal-service-philadelphia-tickets-9-21-2023/event/151305605/

Ticketmaster Listing with Reserved Pit: https://www.ticketmaster.com/event/02005D87F20E70E8