Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[websales]

Dylan Scott @andrew Brady Music Center, Cincinnati, OH Sat 11/11/23 8 PM

Floor is GA; Website has reserved floor

SH Link: https://www.stubhub.com/dylan-scott-cincinnati-tickets-11-11-2023/event/151844278/?listingId=&listin...

Primary Link: https://www.ticketmaster.com/dylan-scott-this-towns-been-too-cincinnati-ohio-11-11-2023/event/16005E...

[tulipox]

https://www.stubhub.com/notre-dame-fighting-irish-football-notre-dame-tickets-11-18-2023/event/15139...

https://www.ticketmaster.com/event/Z7r9jZ1AdqsQZ

Please note Notre Dame sideline is the side near Section 28.  Stubhub has it reversed.  ticketmaster shows it correctly.

[jtdoyle1]

I am trying to list 4 - Upper Level, General Admission tickets to the Iowa State Cyclones vs Iowa Hawkeyes Women's basketball game Wednesday, Dec. 6. and there isn't a dropdown selection for General Admission.  I see lots of other listings for general admission tickets on this event though. Can anyone assist me on how to complete the listing?

Iowa State Cyclones Women's Basketball Tickets - StubHub

[TeamStubHub1]

So sorry for the frustration there. If the section isn't in the dropdown and you see those listings on the site currently, it's likely that the sellers that are listing those tickets simply wrote that in as their answer rather than selecting an option from the dropdown. That said, we will send these details to our mapping team right away to see if they can get the GA section added to the dropdown asap. 

[quantumnavy]

Jim Breuer - Austin, TX - January 13, 2024.  Map shows a General Admission Floor.  This is not correct,

[angeldulce18]

Hi Team,

Please add missing seat map for the following event:

Blue October

Revel Entertainment Center

Albuquerque, NM

Sat, Nov 04, 2023, 8:00 PM

Stubhub Link:

Blue October Tickets - StubHub

[mrapt102]

Hello,

Can you please have your floor map updated for the following event:

EVENT NAME: Cody Johnson

EVENT DATE: 04/25/24 at 730p

STUBHUB LINK: https://www.stubhub.com/cody-johnson-boise-tickets-4-25-2024/event/152489446/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/cody-johnson-the-leather-tour-boise-idaho-04-25-2024/event/1E005F44A096...

Thanks!

[mrapt102]

Hello,

Can you please have the floor reflect the primary?

EVENT NAME: Cody Johnson

EVENT DATE: 04/13/24 at 730p

STUBHUB LINK: https://www.stubhub.com/cody-johnson-memphis-tickets-4-13-2024/event/152489765/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/cody-johnson-the-leather-tour-memphis-tennessee-04-13-2024/event/1B005F...

Thanks!

[sec1958]

There is the Iowa at Northern Iowa women's basketball game Nov 12th.  There are listings in GA currently, but it gives me no option to put General Admission, any ideas appreciated!

[TeamStubHub1]

So sorry for the trouble there. If you're seeing those listings on the site, it's likely that the seller that listed them manually entered GA as the section while listing rather than using a dropdown ( likely through an API ). We'll have our events team pull up that event and add that as a section in the dropdown as soon as possible.