Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[TeamStubHub]

So sorry for the frustration there. If the section isn't in the dropdown and you see those listings on the site currently, it's likely that the sellers that are listing those tickets simply wrote that in as their answer rather than selecting an option from the dropdown. That said, we will send these details to our mapping team right away to see if they can get the GA section added to the dropdown asap. 

[quantumnavy]

Jim Breuer - Austin, TX - January 13, 2024.  Map shows a General Admission Floor.  This is not correct,

[angeldulce18]

Hi Team,

Please add missing seat map for the following event:

Blue October

Revel Entertainment Center

Albuquerque, NM

Sat, Nov 04, 2023, 8:00 PM

Stubhub Link:

Blue October Tickets - StubHub

[mrapt102]

Hello,

Can you please have your floor map updated for the following event:

EVENT NAME: Cody Johnson

EVENT DATE: 04/25/24 at 730p

STUBHUB LINK: https://www.stubhub.com/cody-johnson-boise-tickets-4-25-2024/event/152489446/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/cody-johnson-the-leather-tour-boise-idaho-04-25-2024/event/1E005F44A096...

Thanks!

[mrapt102]

Hello,

Can you please have the floor reflect the primary?

EVENT NAME: Cody Johnson

EVENT DATE: 04/13/24 at 730p

STUBHUB LINK: https://www.stubhub.com/cody-johnson-memphis-tickets-4-13-2024/event/152489765/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/cody-johnson-the-leather-tour-memphis-tennessee-04-13-2024/event/1B005F...

Thanks!

[sec1958]

There is the Iowa at Northern Iowa women's basketball game Nov 12th.  There are listings in GA currently, but it gives me no option to put General Admission, any ideas appreciated!

[TeamStubHub]

So sorry for the trouble there. If you're seeing those listings on the site, it's likely that the seller that listed them manually entered GA as the section while listing rather than using a dropdown ( likely through an API ). We'll have our events team pull up that event and add that as a section in the dropdown as soon as possible. 

[katzbautista08]

Event Name: Atis Aslam 
Event Date: 11/5/23
Issue to Resolve: Please update map and add 3 sections BL, ML and Floor Left/Right
Primary Map Link: https://www.axs.com/events/492470/atif-aslam-tickets
Screenshot of SH error: 

Thanks!

[Shagg]

Please add map and allow for row selection in posting tickets for floor sections for the following event:

Blake Shelton
March 23, 2024
Glendale, AZ
Desert Diamond Arena

Map:

https://www.ticketmaster.com/blake-shelton-back-to-the-honky-glendale-arizona-03-23-2024/event/19005...

[Shagg]

Please add row selections to all floor sections for following event:

Blake Shelton
March 23, 2024
Glendale, AZ
Desert Diamond Arena