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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Mary J Blige 10/16/22 

Issue: Missing floor sections F1 to F9

 

Stubhub link:

https://www.stubhub.com/mary-j-blige-memphis-tickets-10-16-2022/event/150239386/?quantity=0&sections...

 

Primary event link:

https://www.ticketmaster.com/event/1B005CC1E3767801

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable event map.

 

Stubhub Link:

Denzel Curry Tickets - StubHub

 

Primary Link

Palace Theatre - Ticketing System (axs.com)

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add event map, please add:

FLOOR (LEFT1, CENTER 1, RIGHT1)
FLOOR (LEFT2, CENTER 2, RIGHT2)
FLOOR (LEFT3, CENTER 3, RIGHT3)
FLOOR (LEFT4, RIGHT4)
MEZZANINE 100
MEZZANINE 200
MEZZANINE 300
MEZZANINE 400
BALCONY 100
BALCONY 200
BALCONY 300
BALCONY 400

Event Name: Heather McDonald - Juicy Scoop Podcast 

Venue: Vic Theatre

Event Date & Time:  Sep 17, 2022, 8:00 PM

Stubhub Link: https://www.stubhub.com/heather-mcdonald-chicago-tickets-9-17-2022/event/150334307/?clickref=1101lw9...

Primary Link: https://www.axs.com/events/442780/juicy-scoop-live-with-heather-mcdonald-tickets hhhh.JPG

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

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Quiennie
Zamboni Driver

Re: Map Errors on Site


Hi Team,

 


Please update map on Stubhub for this event:

 

Nelly

Friday, September 16, 2022 8:00 PM PDT

M Resort Spa Casino — Henderson, Nevada


Stubhub Link: https://www.stubhub.com/nelly-henderson-tickets-9-16-2022/event/150350015/?

Primary Link: https://www.ticketmaster.com/event/17005CAAAF891D4B

 


Thanks,

Quiennie

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KG
Pit Crew

Re: Map Errors on Site

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Community Log-In Changes May 1st
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