Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Counting Crows  19:30
Event Date: 08/31/24
Issue to Resolve: Please add missing section (LAWN) on Stubhub map
Primary Map Link: https://www.etix.com/ticket/p/59972739/counting-crows-toad-the-wet-sprocket-costa-mesa-pacific-amphi... 
Screenshot of SH error: 

[pmarenson]

Please add the Reserved seating section- Center, Left and Right rows 5-7.

Porter Robinson

Red Rocks Ampitheater- Morrison, CA

10/16/24 8PM

https://www.stubhub.com/porter-robinson-morrison-tickets-10-16-2024/event/154856096/

https://www.axs.com/events/638414/porter-robinson-smile-d-world-tour-tickets

[SH123]

Hi team,

Kindly requesting to have the StubHub map updated for the event below as it's stated on the primary link that the event is General admission only.

Event name: Eslabon Armado Parking
Event date and time: Fri, Jul 26, 2024, 8:01 PM
Link on StubHub: https://www.stubhub.com/parking-passes-only-eslabon-armado-inglewood-tickets-7-26-2024/event/1530683...
Primary link: Parking | Eslabon Armado Tickets Jul 26, 2024 Inglewood, CA | Ticketmaster

Please see images for your reference. Thank you in advance!

[smizera]

Event name =  IleSoniq Music Festival

Event Date = August 11th 2024 

Stubhub link = https://www.stubhub.ca/ilesoniq-music-festival-montreal-tickets-8-11-2024/event/153336242/?quantity=...

Event link with correct map = https://www.ticketmaster.ca/ilesoniq-2024-dimanche-montreal-quebec-08-11-2024/event/3100606DD2102998...

Problem = The "Diamond" section is not showing near the stage. It's right next to Sky Lounge. Diamond tickets are more expensive and I can't list them right now for sale

[KG]

stubhub keeps messing up the maps for osheaga, ilesoniq and lasso festivals for some reason. it's really enraging.

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Ski Mask the Slump God  19:00 
Event Date: 08/01/24
Issue to Resolve: Please update map and make sections LOWER BALCONY and UPPER BALCONY clickable/interactive
Primary Map Link: https://concerts.livenation.com/ski-mask-the-slump-god-11th-detroit-michigan-08-01-2024/event/080060...
Screenshot of SH error: 

Thanks!

[pmarenson]

Please add the Reserved seating section (Center, Left, Right- Rows 5-7).

Porter Robinson

Red Rocks Ampitheater- Morrison, CO

10/16/24 8PM

https://www.stubhub.com/porter-robinson-morrison-tickets-10-16-2024/event/154856096/?sections=282364...

https://tix.axs.com/Q8AgOAAAAAA%2frJ7eCwAAAAAb%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDENpdHlPZkRlbnZlcgD%2f%2....

[lotus_gaymarie]

Event:

Trampled by Turtles

The Amp Ballantyne | Charlotte, NC

Sat, Oct 05, 2024, 7:00 PM

Kindly make the event map interactive.

Link to the event on StubHub.com:

https://www.stubhub.com/trampled-by-turtles-charlotte-tickets-10-5-2024/event/153666227/

Link to the event from the primary ticket provider:

https://www.tixr.com/groups/ampballantyne/events/trampled-by-turtles-105909

[lotus_gaymarie]

Event:

Zach Williams

Lyric Theater Arkansas | Harrison, AR

Sat, Aug 24, 2024, 8:00 PM

No map on site

Link to the event on StubHub.com:

https://www.stubhub.com/zach-williams-harrison-tickets-8-24-2024/event/154247418/

Link to the event from the primary ticket provider:

https://ticketpeak.co/lyrictheatre/events/9183-Zach%20Williams%20at%20the%2050th%20Anniversary%20of%...

[lotus_gaymarie]

Event:

Counting Crows

Pacific Amphitheatre | Costa Mesa, CA

Sat, Aug 31, 2024, 7:30 PM

Kindly add Lawn section on the event map.

Link to the event on StubHub.com:

https://www.stubhub.com/counting-crows-costa-mesa-tickets-8-31-2024/event/153359102/

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/59972739/counting-crows-toad-the-wet-sprocket-costa-mesa-pacific-amphi...