Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mariefe_madrid]

Hi Team,

Requesting for VIP Premium Seats, VIP Seats, VIP Terrace and VIP Porch to be interactive for the event below:

Lee Brice

John T. Floore Country Store|Helotes, TX

Sat, Nov 16, 2024, 8:30 PM

https://www.stubhub.com/lee-brice-helotes-tickets-11-16-2024/event/154380238/?

https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...

Thank you!

[rafael27]

Hello,

Can you please have your map updated to reflect the seated floor on the primary?

EVENT NAME: Joe Gatto
EVENT DATE: 01/10/25 at 7p

STUBHUB LINK: https://www.stubhub.com/joe-gatto-birmingham-tickets-1-10-2025/event/155302567/

PRIMARY LINK: https://www.ticketmaster.com/event/2000611BCEC82536

THANK YOU!!!!!!!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. This happens even when I have deselected the Recommended Listings filter so that I am able to see all available tickets. Please make it so that buyers will see the ticket when clicking on the corresponding lot. The ticket is in Lot B.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Los Angeles Angels at Texas Rangers

Friday, September 06, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-9-6-2024/event/152173190...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot B, my listing does not show up on the map as available. It is, however, in the Listings column.

Here is the Listing ID:

ListingID # 7898723589

Thank you for your help. I appreciate it.

Sincerely,

TamY

[angeldulce18]

Hi Team,

Seeking your assistance to please fix the wrong map on Stubhub site and refer to primary link provided below.

Event Details:

The Thorn

Wang Theatre

Boston, MA

Sat, Sep 14, 2024, 7:00 PM

Stubhub Link:

The Thorn Tickets - StubHub

Primary Link:

The Thorn Tickets Sep 14, 2024 07:00 PM Boston, MA | Ticketmaster

[Mauflores]

Hi Team,

Asking for your assistance in adding the map for this event, i included an actual map on this request for this event:

Event:Justin Moore and Randy Houser
Venue:Atrium Health Amphitheater
Date:Sat, Sep 07, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/justin-moore-macon-tickets-9-7-2024/event/153185121/?quantity=0

Primary Link:  https://www.ticketmaster.com/justin-moore-randy-houser-the-country-macon-georgia-09-07-2024/event/0E... 

[SH123]

Hi team,

Kindly requesting to have the Stubhub map updated and change General Admission to Sections A,B,C and D as same as the primary map for the following event;
Vice Ganda (21+ Event) 9/21/24
Stubhub link to the event: https://www.stubhub.com/vice-ganda-pala-tickets-9-21-2024/event/153692443/?quantity=0&priceOption=1%...
Primary link: https://www.etix.com/ticket/p/30391330/vice-ganda-pala-starlight-theater-at-pala-casino-spa-resort

Please see images for your reference. Thank you in advance!

[SH123]

Hi team,

Seeking your assistance to have the section LC interactive on Stubhub map for the following event;
The Thorn 9/21/24
Stubhub link to the event: https://www.stubhub.com/the-thorn-cincinnati-tickets-9-21-2024/event/154938337/?qid=a62390bb5e83223e...
Primary link: https://cincinnatiarts.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ACAA%3A2425%3APG0...

Thank you in advance!

[Yooyoo1]

[Yooyoo1]

https://www.stubhub.com/arizona-state-sun-devils-men-s-hockey-tempe-tickets-12-7-2024/event/15347306...     ERROR

[SH123]

Hi team,

Seeking your assistance to have the section 3 interactive on Stubhub map for the following event;
Jo Dee Messina 10/10/2024
Stubhub link to the event: https://www.stubhub.com/jo-dee-messina-ridgefield-tickets-10-10-2024/event/155094390/?quantity=0&pri...
Primary link: Jo Dee Messina Tickets Oct 10, 2024 Ridgefield, WA | Ticketmaster

Thank you in advance!