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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

BaconPlate
Stagehand

Re: Map Errors on Site

Mark Tuan
Thu Oct 13 8:00 PM
Theatre of Living Arts, Philadelphia, PA

 

SH LINK

https://www.stubhub.com/mark-tuan-philadelphia-tickets-10-13-2022/event/150290108/

 

Live Nation LINK

https://concerts.livenation.com/mark-tuan-philadelphia-pennsylvania-10-13-2022/event/02005CE7C80043A...

 

The Correct map includes GA Floor, with Balcony and Crows Nest Seats.

 

01.LV SEATING.jpg

 

Current incorrect SH Map (GA in Back with ORC Seating)

 

02.SH WRONG.jpg

SH Map that should be used..

 

03.SH CORRECT.jpg

Thanks

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Kindly add  GENERAL ADMISSION PLUS on Stubhub map for this Event  Escape Halloween - 2 Day Pass 10/28/2022   with link below for reference:

 

https://escapehalloween.frontgatetickets.com/event/7dw2m3y8bqx8vbuj

 

 

Thanks,

Jona

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Kindly update Event time  on Stubhub map for this Event  Escape Halloween - 2 Day Pass 10/28/2022   with link below for reference:

 

https://escapehalloween.frontgatetickets.com/event/7dw2m3y8bqx8vbuj

 

 

Thanks,

Jona

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Chicago 10/20/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/chicago-memphis-tickets-10-20-2022/event/105286473/?quantity=1

 

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/1B005C9ABB464ABA

Reply
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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to update the balcony section of the event below:

 

Umphrey's McGee Presents UMBOWL IX (18+ Event)

Riviera Theatre - IL|Chicago, IL

Sat, Nov 12, 2022, 7:00 PM

 

 

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name: Usher 03/08/23 

 

Link to the event on StubHub.com:

https://www.stubhub.com/usher-las-vegas-tickets-3-8-2023/event/150432129/

 

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/2E005D14CB302792

 

Incorrect map - Event is General admission only

 

Capture.PNG

Reply
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queenofqueensny
New User

Re: Map Errors on Site

2023 Formula One Miami start/finish grandstand chart is wrong.  Sections go up to A17, please update asap

Reply
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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to make Floor and Balcony General Admission one section for the event below:

Taylor Swift Night: A Taylor Swift Inspired Dance Party (21+ Event)

House of Blues Chicago|Chicago, IL

Fri, Jan 20, 2023, 8:00 PM
Reply
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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Please make the Stubhub sections interactive for this event:

 

WJRR Native Orlando Rocks
House of Blues Orlando | Lake Buena Vista, FL
Fri, Nov 04, 2022, 7:00 PM

 

https://www.stubhub.com/orlando-rocks-orlando-tickets-11-4-2022/event/150490323/?quantity=0&priceRan...

 

https://concerts.livenation.com/event/22005D301AF4D854

 

Screenshot 2022-10-10 162013.jpg

 

Thank you

Reply
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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Please update the parking Stubhub map for this event:

 

San Diego Padres Parking (NLDS Home Game 2) (If Necessary)
PETCO Park Parking | San Diego, CA
Sat, Oct 15, 2022

 

https://www.ticketmaster.com/event/0A005D37CB2D52A8

 

Screenshot 2022-10-10 163422.jpg

 

Thank you

Reply
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