Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[marylotustix00]

Hi Team,

Seeking your assistance to add the balcony section for for below event:

Event Name: Dany Ocean
Venue: Roseland Theater
Event Date & Time: September 15 2024 8:00PM

Stubhub Link: https://www.stubhub.com/danny-ocean-portland-tickets-9-15-2024/event/153562763/

Primary Link: https://www.etix.com/ticket/p/50775662/danny-ocean-portland-roseland-theater

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Angel Olsen 7PM
Event Date: 9/20/24 
Issue to Resolve: Please update map to be clickable/interactive for this event.
Primary Map Link: https://tickets.dcauditorium.org/TheatreManager/1/online?bestavail=1205&qty=0
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Angel Olsen 9/20/24 7PM
Event Date: 9/20/24
Issue to Resolve: Please update map to be interactive/clickable for this event 
Primary Map Link: https://tickets.dcauditorium.org/TheatreManager/1/online?bestavail=1205&qty=0 
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Excision 0630PM
Event Date: 06/19/24 
Issue to Resolve: Requesting to please add missing sections BB and CC on SH map
Primary Map Link: https://www.etix.com/ticket/p/59222294/excisionnexus-tour-oklahoma-city-the-criterion 
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Hermanos Gutierrez  0630PM
Event Date: 8/6/24
Issue to Resolve: Please add missing sections A, B and C.
Primary Map Link: https://www.etix.com/ticket/p/51429595/hermanos-guti%C3%A9rrez-forest-grove-mcmenamins-grand-lodge
Screenshot of SH error: 

Thanks!

[Mauflores]

Hi Team,

Please update the map for this event to ALL GA event:

That Mexican OT
The Pageant
St. Louis, MO
Fri, Jun 28, 2024, 8:00 PM

Stubhub Link:https://www.stubhub.com/that-mexican-ot-saint-louis-tickets-6-28-2024/event/153570920/?quantity=0&se...

Primary Link:https://www.ticketmaster.com/that-mexican-ot-st-louis-missouri-06-28-2024/event/060060AB09018501

[mrapt102]

Hello,

Can you please have your map updated to reflect the floor on the primary?

EVENT NAME: Brandon Lake

EVENT DATE: 10/10/24 at 7p

STUBHUB LINK: https://www.stubhub.com/brandon-lake-fort-wayne-tickets-10-10-2024/event/153617833/?quantity=2&secti...

PRIMARY LINK: https://www.ticketmaster.com/brandon-lake-tear-off-the-roof-fort-wayne-indiana-10-10-2024/event/0500...

THANK YOU!!!

[BMakler78]

Toad The Wet Sprocket

Oct. 5, 2024

https://www.stubhub.com/toad-the-wet-sprocket-evanston-tickets-10-5-2024/event/153444017/

Need to update to reserved seating map like you have for other events at this venue, such as:

https://www.stubhub.com/graham-nash-evanston-tickets-10-15-2024/event/153550124/

Here is the primary for Toad The Wet Sprocket:

https://www.eventbrite.com/e/toad-the-wet-sprocket-w-jackopierce-tickets-877050741377

[mrapt102]

Hello,

Can you please have your map updated to reflect the floor on the primary?

EVENT NAME: Brandon Lake

EVENT DATE: 10/12/24 at 7p

STUBHUB LINK: https://www.stubhub.com/brandon-lake-peoria-tickets-10-12-2024/event/153613487/?quantity=4&sections=...

PRIMARY LINK: https://www.ticketmaster.com/brandon-lake-tear-off-the-roof-peoria-illinois-10-12-2024/event/070060B...

THANK YOU!!

[mrapt102]

Hello,

Can you please have your map updated to reflect the floor on the primary?

EVENT NAME: Brandon Lake

EVENT DATE: 10/25/24 at 7p

STUBHUB LINK: https://www.stubhub.com/brandon-lake-fort-wayne-tickets-10-10-2024/event/153617833/?quantity=2&secti...

PRIMARY LINK: https://www.ticketmaster.com/brandon-lake-tear-off-the-roof-park-city-kansas-10-25-2024/event/060060...

THANK YOU!!!