StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

DyN

Event: Green Bay Packers at Los Angeles Rams - Parking
Venue: SoFi Stadium
Dates: 10/06/24

Link on StubHub: https://www.stubhub.com/los-angeles-rams-tickets/performer/6183?gridFilterType=1&PCID=PSUSADWHOME332...

Link to Official NFL Map: https://static.clubs.nfl.com/image/upload/v1685998965/rams/toeffmzhxpcn2l7snavx.pdf

Description of discrepancy:
- StubHub map is not aligned with the official NFL Rams (home) parking map - specifically the Pink Zone.
- Pink Zone parking lot does not include correct delineation for “Lot P” (the - RV/oversized lot) that is within the Pink Zone.
- This does not allow for posting or selling of RV and oversized parking lot tickets in Lot P explicitly, which carry a significantly higher face value than the normal Pink Zone parking tickets.
- Customers who would like to purchase RV and oversized parking at SoFi for tailgating and general parking are also not able to do so because of this.
- StubHub used to publish the correct parking map two seasons ago, but it was changed last season.

TamY

Hi,

I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. Please make it so that buyers will see the ticket when clicking on the lot. In this case, my 1 ticket is in Lot V.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY San Francisco Giants at Texas Rangers

Saturday, June 08, 2024 | 15:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-6-8-2024/event/152173054...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V, my listing does not show up. It is, however, in the Listings column.

Here is my Listing ID:

ListingID # 7490666338

My last few experiences with the Map Team have been good ones. This is in contrast to numerous previous experiences, as you may already know. I hope you will choose to keep this short, positive streak going and be helpful. If so, thank you. I appreciate you.

Sincerely,

TamY