ticket vendor not listed cannot confirm completed transfer

[gnuyork]

Sold tickets, but I cannot confirm with stubhub the completed transfer as the ticket vendor is not listed.

Tickets transferred to buyer from the vendor site: carteretpac.showare.com

When I try to confirm the transfer the vendor does not show so I seem unable to confirm I already did indeed transfer the tickets to the buyer.

[Melpik]

HI @gnuyork 

If you log into your account doe sit show as transferred?  If so take a screen shot.  Go to your Stubhub open sales.  When confirming transfer choose other and then confirm  You may be asked for proof of transfer.  Upload the screenshot.