We love hearing from our fans and are always looking for ways to better our site for everyone. Please feel free to share your suggestions or feedback for the StubHub site in this thread!
It would be nice if refunds for contingent events were handled a little faster. As of 10 days ago it was apparent the tickets I purchased were for an event that wasn't going to happen, and I just now received an email about the refund. If my credit card statement closes before the refund is posted, I am out the interest, which doesn't seem fair at all. I understand refunds aren't instantaneous, but 10+ days seems a bit excessive.
Hello, @lizlemon! Thank you for sharing feedback to our community. We apologize that it took a little longer than expected to receive reimbursement for a canceled event. We will pass this feedback on to our leaders and product teams. Please reach out to us in a private message if you have any further questions or concerns!
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!
