2 orders with wrong tickets for event tonight, no replacement links

[ChiTickets]

I have two orders for an event tonight for which i received the wrong tickets. I’ve been told all week you guys would be sending me links for replacement tickets and i still don’t have them.

why do you guys suck so bad? you make it the customers problem when they don’t get what they paid for. hours of phone calls, lies about it being “escalated”

You guys should learn how to treat customers. what a horrible company

[bossfan]

I can't help myself but I gotta ask.  You've posted issues you've had in the past, so why do you contiue to use Stubhub?

[ChiTickets]

because about 90% of the time, everything is fine and there’s no need to contact customer service. I guess I just hope each order won’t be in that 10%. Also i guess that i keep assuming that since customer service is so horrible when things go wrong, it has to get better. Don’t think so on the getting better. lol. But i just hope for the best when i order.

[ChiTickets]

And simple answer is for some events, stubhub just has way more inventory. I always check Tickpick for the same seats first, since brokers often list on both and i know it will be easier to deal
with a problem with tickpick.

[bossfan]

LOL OK thanks for answering and I hope your issues get resolved.

[ChiTickets]

As an update, show is now over and after calling 5-6 times i never received links for replacement tickets or refunds for either order.

Stubhub just cannot handle things going wrong anymore. it’s insane.

[bossfan]

So since your order fell into the 10% bad, and I don’t think this is your first 10% bad, are you still going to buy from Stubhub?

[ChiTickets]

The truth is, probably. I make a ton of money buying and selling tickets. I also go to a lot of events. Probably will not buy for personal use.

I complain for two reasons: 1- Occasionally from this forum, SH reaches out and their customer service in those cases is typically way better and faster than stubhub phone support.

2 - It is mind blowing to me that stubhub’s business functions so poorly that they can’t get buyers links to pick alternative tickets in time for an event. I’m used to it since i buy and sell a lot of tickets, but just imagine a random person who doesn’t buy too many tickets and makes a big purchase and has this happen. It’s just somewhat shocking to me that they can’t even handle this simple business process that has to happen 1000s of times a day.

[bossfan]

Did you use Stubhub before the Viagogo sale?  Customer service was outstanding back then.

[ChiTickets]

Absolutely. Stubhub customer service pre-merger was as good as i could possibly imagine.

I think that’s part of the reason I get really frustrated with it now. It used to be so easy to work with custom service to deal with any issues. It’s just been a complete 180 degree turn ever since the merger. And honestly, it seems like it’s getting worse. This isn’t the first time for me where SH hasn’t been able to deal with generating replacement ticket links in time for the event, even though they promised it over and over. That just seems like a really basic function of the company. To not be able to execute it just seems like something is very very wrong with their processes.

Anyway, end rant lol. But i wish it would return to the high level of quality they had before