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Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

  • Event name
  • Link to the event on StubHub.com
  • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
  • What is wrong (date/time, venue, rescheduled/postponed, etc.)
  • What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

Due to the volume of requests, we won't be able to respond to any posts on this board so rest assured, we will escalate it as soon as the request has been submitted here. 

*Our Events team works in order of event date which can cause delays in resolution but we can assure you they are being worked through as fast as possible. 

 

Please use the Map Errors on Site board for events with an incorrect map rather than posting your event details on this thread directly.

NebularNovice
Team Mascot

Re: Incorrect Event Info

Always Patsy Cline at the American Music Theatre Lancaster shown as May 14 has been canceled.

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contrailz
Rookie

Re: Incorrect Event Info

FIX DAYTONA 500!

Two event pages, one event, at 2:30 PM ET

Please merge these two event pages into one, with the correct time, so I can succesfully sell my tickets here on StubHub, and not on SeatGeek.

 

 

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contrailz
Rookie

Re: Incorrect Event Info

DAYTONA 500 time is still incorrect
Event 105293289 should be 2:30 PM (14:30) ET, not 12:30 PM ET

https://www.daytonainternationalspeedway.com/events/daytona-500/

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AlmostFamous
Zamboni Driver

Re: Incorrect Event Info

Witt Lowry concert in Toronto has changed venues (Velvet Underground to Danforth Music Hall)  The two Toronto listings need to be merged to one.

 

Event: Witt Lowry

Old venue: Velvet Underground (https://www.stubhub.ca/witt-lowry-toronto-tickets-3-10-2023/event/151317288/)

New venue: Danforth Music Hall (https://www.stubhub.ca/witt-lowry-toronto-tickets-3-10-2023/event/151379519/)

New Ticketmaster link: https://www.ticketmaster.ca/witt-lowry-if-you-dont-like-toronto-ontario-03-10-2023/event/10005E29B6F...

 

 

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lotus_gaymarie
Zamboni Driver

Re: Incorrect Event Info

Event: Six 6/17/23 2pm 

 

 

Link to the event from Stubhub:

https://www.stubhub.com/six-the-musical-hershey-tickets-6-17-2023/event/151267031/


Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/02005C9D2B9295D3

 

Incorrect time on Stubhub:  3:00 PM

Correct event time: 2:00 PM

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Needleinthhay
Rookie

Re: Incorrect Event Info

Event is CANCELLED

Kidd G at Music Farm

stubhub link: https://www.stubhub.com/E-151395386

 

 

Here is link to music farm website, no mention of show

https://www.musicfarm.com/shows/

and Kidd G website shows tour dates, no mention of it

https://www.kiddgofficial.com/

 

and heres a link to bandsintown and if you click on the "ticketmaster" link youll see it shows "event not found"

https://www.songkick.com/concerts/40850115-kidd-g-at-music-farm

 

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ticketmvp
Olympian

AT&T Pebble Beach Pro-Am and AT&T Pebble Beach National are duplicate events listed under different event names

Please StubHub stop doing this! You have events listed duplicate for each day of the PGA's AT&T Pebble Beach Pro-Am (Feb 1-5) at Pebble Beach Golf Links. The event is listed under two different names. The correct name of the event is AT&T Pebble Beach Pro-Am. However, StubHub has two names for the event: AT&T Pebble Beach Pro-Am (correct) and AT&T Pebble Beach National (incorrect). Let's get this correct so there are only 6 events (not 12).

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ella14
Rookie

Please add event listing for Coachella Music Festival hotel travel package April 13-17

Please add a listing to sell 2023 Coachella Weekend 1 hotel packages. I have a 4-day, 2-person, 2 queen bed package for the Hilton Palm Springs from April 13-17. The festival is April 14-16, and I did the option to add a Thursday night check in on April 13th. The package includes 2 GA coachella wristbands, hotel room at the Hilton Palm Springs with 2 queen beds checking in on April 13, 2023 and checking out on April 17, 2023, two passes to the official day pool parties at the Hilton sponsored by coachella, and two any line shuttle passes. The package can be transferred into another person's name. The Hilton Palm Springs hotel packages for weekend 1 are sold out. (see:https://www.valleymusictravel.com/events/coachella/travel-packages-weekend-1/)

Thank you!
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susanmaher
Backup Singer

Incorrect start times listed on several Buffalo Bulls (UB) basketball upcoming games

How do you contact stub hub to update the start time for several incorrect Buffalo Bulls (UB) basketball upcoming events?  The Home games at Alumni Arena in Buffalo. They are all listed as 13:00, when most should be 19:00

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susanmaher
Backup Singer

Re: Incorrect Event Info

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here