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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

User3949
Stagehand

Re: NEW Map Errors on Site

Incorrect map:

https://www.stubhub.com/portugal-the-man-eugene-tickets-10-16-2021/event/104875908/

 

Correct map (description):

https://thecuthbert.com/events/october-16-2021-portugal-the-man/

"All ages advance tickets are Reserved Seating and General Admission Lawn and available Friday, June 18, 2021 at 10am for $65.50 for Reserved Seats just in front of the stage, $55.50 for Reserved Seats just behind the first section, and $45.50 for Generald Admission Lawn"

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ticketmvp
Olympian

Re: NEW Map Errors on Site

Well since the maps request form page is still not working, I'm going to have to submit map request on here until it's fixed. Teo Gonzalez on 5/15 is not a GA event. It is a reserved seating show. Please send to the maps team to get corrected. Thanks.

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TeamStubHub1
Moderator

Re: NEW Map Errors on Site

Of course! I'll get that to our mapping team right now. 

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soxnation
Stagehand

Re: NEW Map Errors on Site

The submit incorrect mapping link isn't working, it just takes you to the page that says contact us or go to the community again.  I have quite a few postings that are not mapped correctly. 

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ticketmvp
Olympian

Re: NEW Map Errors on Site

They know about this they just don't seem too concerned about getting maps correct. I was told to wait until the end of last week and it would be fixed. It wasn't and I've kept telling them to have this fixed but like everything right now, you just have to hope somebody will address it sooner than later. The seating charts for so many events now are incorrect. 

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JayAlfred
Stagehand

Re: NEW Map Errors on Site

the link above doesn't go to the map request form

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JayAlfred
Stagehand

Re: NEW Map Errors on Site

no map for any nebraska home football game.  Here's one link

 

https://www.stubhub.com/nebraska-cornhuskers-football-lincoln-tickets-9-3-2022/event/105148618/

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lotustixmalou
Zamboni Driver

Re: NEW Map Errors on Site

Hi team,

 

Please, add map for below event:
Amos Lee
The Riviera Theater - SC, Charleston, SC
October 17, 2022, 8:00 PM

 

Stubhub link: https://www.stubhub.com/amos-lee-charleston-tickets-10-17-2022/event/150321243/

 

Primary ticket provider link: https://www.ticketmaster.com/event/2D005CE8AC263402

 

Thanks,

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mariefe_madrid
Stagehand

Re: NEW Map Errors on Site

Hi Team, 

 

Requesting to add map for:

Santana (Greatest Hits Live)

House of Blues Las Vegas|Las Vegas, NV Sun, Nov 06, 2022, 7:00 PM

 

Stubhub Link: https://www.stubhub.com/siriusxm-las-vegas-tickets-11-6-2022/event/105286113/

 

Primary Ticket Link:https://concerts.livenation.com/siriusxm-presents-an-intimate-evening-with-las-vegas-nevada-11-06-20...

 

Thanks

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angeldulce18
Zamboni Driver

Re: NEW Map Errors on Site

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