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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotus_gaymarie
Stagehand

Re: NEW Map Errors on Site

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lotus_gaymarie
Stagehand

Re: NEW Map Errors on Site

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lotus_gaymarie
Stagehand

Re: NEW Map Errors on Site

Heather McDonald 09/17/22

 

Stubhub link:

https://www.stubhub.com/heather-mcdonald-chicago-tickets-9-17-2022/event/150334307/

 

Primary link:

https://www.axs.com/events/442780/juicy-scoop-live-with-heather-mcdonald-tickets

 

Kindly remove Floor Front and Back and add the following floor sections:

Floor Center 1, 2 and 3

Floor Left 1-4

Floor Right 1-4

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angeldulce18
Zamboni Driver

Re: NEW Map Errors on Site

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zyzzyva
Team Mascot

Re: NEW Map Errors on Site

Venue map for Roger Waters in DC on August 16th isn't loading. It's only showing VIP tickets, making it impossible to buy or sell tickets.

 

https://www.stubhub.com/roger-waters-washington-tickets-8-16-2022/event/104563597/

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angeldulce18
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team,

Please update missing ADA sec. on event map.

Stubhub Link
Interpol Tickets - StubHub

 

Primary Link
https://www.ticketmaster.com/event/01005C79C1A85908

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Lotusjoyce
Zamboni Driver

Re: NEW Map Errors on Site

No map on site

 

Whitney

The Jones Assembly Oklahoma City, OK

Fri, Oct 07, 2022, 6:30 PM

 

Stubhub link:

https://www.stubhub.com/whitney-oklahoma-city-tickets-10-7-2022/event/150321510/https://www.stubhub....

 

Primary link:

https://www.etix.com/ticket/p/6702566/whitney-oklahoma-city-the-jones-assembly

 

Map sections are consists of:

Floor Booth
Mezzanine Booth 21+ GA
Mezzanine Booth 21+
Patio Booth
Large Patio Booth
General Admission

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angeldulce18
Zamboni Driver

Re: NEW Map Errors on Site

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Vina
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team,


Seeking your assistance to update map and add Section "General Admission Floor" on StubHub map for below event: 


Event Name:Carrie Underwood
Venue: Vivint Smart Home Arena|Salt Lake City, UT
Event Date & Time: Thu, Nov 17, 2022, 7:30 PM

Stubhub Link: https://www.stubhub.com/carrie-underwood-salt-lake-city-tickets-11-17-2022/event/105285327/
Primary Link: https://www.ticketmaster.com/event/1E005CA9AD152175?locale=en-US&camefrom=AEGAXS1_WMAIN

 

Thank you!

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lotus_gaymarie
Stagehand

Re: NEW Map Errors on Site

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here