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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add the map for event map, please add:
FLOOR
MEZZANINE
BALCONY

Event Name: Yes

Venue: Aztec Theatre

Event Date & Time: Oct 21, 2022, 8:00 PM

Stubhub Link: https://www.stubhub.com/yes-san-antonio-tickets-10-21-2022/event/150400959/?clickref=1101lw9D9IgI&ut...
YES 21.JPG

Primary Link: https://concerts.livenation.com/event/3A005D1A3FDF0D3F?wt.mc_id=EML_TMNT533881_301200_0[PC_eventImag...

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add the map for this event, please add:
ORCHESTRA (RIGHT, CENTER, LEFT)
MEZZANINE (RIGHT, CENTER, LEFT)
BALCONY (RIGHT, CENTER, LEFT)

Event Name: Yes

Venue: Fox Performing Arts Center

Event Date & Time: Oct 25, 2022, 7:00 PM

Stubhub Link: https://www.stubhub.com/yes-riverside-tickets-10-25-2022/event/150417520/?clickref=1101lw9D9IgI&utm_...

Primary Link: https://concerts.livenation.com/event/0B005D1AA972198D?wt.mc_id=EML_TMNT533880_299659_0[PC_eventImag...yes 25.JPG

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a follow-up to add the map for this event:
PIT
ORCHESTRA (RIGHT, CENTER, LEFT)(LEFT/RIGHT ORCHESTRA BOX/LOOSE)
DRESS CIRCLE (RIGHT, CENTER, LEFT)
LOGE 1-9
MEZZANINE (RIGHT, CENTER, LEFT)(LEFT/RIGHT LOGE BOX/LOOSE)
GRAND TIER (RIGHT, CENTER, LEFT)(LEFT/RIGHT GT BOX/LOOSE)
BALCONY (RIGHT, CENTER, LEFT)(LEFT/RIGHT BALCONY BOX/LOOSE)

Event Name: Goo Goo Dolls

Venue: Helen DeVitt Jones Theater at The Buddy Holly Hall

Event Date & Time:  Nov 16, 2022, 8:00 PM

Stubhub Link: https://www.stubhub.com/goo-goo-dolls-lubbock-tickets-11-16-2022/event/150369286/?clickref=1011lwa7c...

Primary Link: https://www.etix.com/ticket/p/2955664/goo-goo-dolls-lubbock-the-buddy-holly-hall-helen-devitt-jones-... gggh.JPG

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site


Hi Team,

 


Please update map on Stubhub for this event:

 

Aaron Lewis: Frayed At Both Ends, The Acoustic Tour

Saturday, December 03, 2022 8:00 PM EST

Hollywood Casino at Charles Town Races — Charles Town, West Virginia


Stubhub Link: https://www.stubhub.com/aaron-lewis-charles-town-tickets-12-3-2022/event/150249320/?

Primary Link (link to correct map):  https://www.ticketmaster.com/aaron-lewis-frayed-at-both-ends-charles-town-west-virginia-12-03-2022/e...


Thanks,


Quiennie

Reply
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angeldulce18
Zamboni Driver
Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable event map.

 

Stubhub Link

Jessie Reyez Tickets - StubHub

 

Primary Link

Jessie Reyez - The Yessie Tour Tickets Nov 06, 2022 Minneapolis, MN | Live Nation

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable event map.

 

Stubhub Link

David Spade Tickets - StubHub

 

Primary Link

The Theatre at Ace Hotel - Ticketing System (axs.com)

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a follow-up to add the map for this event, please add:

ORCHESTRA (RIGHT, CENTER, LEFT)
LOGE
MEZZANINE (RIGHT, CENTER, LEFT)
BALCONY (RIGHT, CENTER, LEFT)

Event Name: MercyMe

Venue: State Theatre-Playhouse Square Center

Event Date & Time:  Nov 06, 2022, 7:00 PM

Stubhub Link: https://www.stubhub.com/mercyme-cleveland-tickets-11-6-2022/event/150295171/?clickref=1100lw9kgVwd&u...

Primary Link: https://tickets.playhousesquare.org/online/mapSelect.aspmercy.JPG

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update map on Stubhub for this event:

 

The Mavericks
Fri 09/30/2022 7:30 PM
ROYAL THEATRE


Stubhub Link: https://www.stubhub.com/the-mavericks-victoria-tickets-9-30-2022/event/150326696/?

 

Primary Link:  https://secure.rmts.bc.ca/13304/13308?queueittoken=e_rmtswaitingroom~q_d38262a2-b63a-4865-9917-cfc64...


Thanks,

Quiennie

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Please  update Stubhub sections name from Balcony to Mezzanine  for this event Sarah McLachlan 09/23/22 to match the map on the primary market. Kindly see link below for reference:

 

https://www.axs.com/events/430164/sarah-mclachlan-tickets

 

 

Thanks,

Jona

Reply
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