Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Mauflores]

Hi Team,

Seeking your assistance for a follow-up to add the map for this event, please add:

ORCHESTRA (RIGHT, CENTER, LEFT)
LOGE
MEZZANINE (RIGHT, CENTER, LEFT)
BALCONY (RIGHT, CENTER, LEFT)

Event Name: MercyMe

Venue: State Theatre-Playhouse Square Center

Event Date & Time:  Nov 06, 2022, 7:00 PM

Stubhub Link: https://www.stubhub.com/mercyme-cleveland-tickets-11-6-2022/event/150295171/?clickref=1100lw9kgVwd&u...

Primary Link: https://tickets.playhousesquare.org/online/mapSelect.asp

[Quiennie]

Hi Team,

Please update map on Stubhub for this event:

The Mavericks
Fri 09/30/2022 7:30 PM
ROYAL THEATRE

Stubhub Link: https://www.stubhub.com/the-mavericks-victoria-tickets-9-30-2022/event/150326696/?

Primary Link:  https://secure.rmts.bc.ca/13304/13308?queueittoken=e_rmtswaitingroom~q_d38262a2-b63a-4865-9917-cfc64...


Thanks,

Quiennie

[JONA]

Hi Team,

Please  update Stubhub sections name from Balcony to Mezzanine  for this event Sarah McLachlan 09/23/22 to match the map on the primary market. Kindly see link below for reference:

https://www.axs.com/events/430164/sarah-mclachlan-tickets

Thanks,

Jona

[lotus_gaymarie]

Event: Vance Joy 02/19/23

NO MAP ONSITE

Stubhub link:

https://www.stubhub.com/vance-joy-minneapolis-tickets-2-19-2023/event/150227803/?quantity=2

Primary event link:

https://www.ticketmaster.com/event/06005CBBD9DD68E6

Thanks!

[LunarMan]

311 - The Wiltern Theater, Los Angeles, CA

Friday 11/11/22 & Saturday 11/12/22

Wrong map showing on StubHub.  There are two GA areas (PIT and General Admission) listed on the official site.  StubHub map is showing 5 areas.  

Stubhub Link 11/11/22: https://www.stubhub.com/311-los-angeles-tickets-11-11-2022/event/105284763/

Stubhub Link 11/12/22: https://www.stubhub.com/311-los-angeles-tickets-11-12-2022/event/105285512/

Official Concert Link 11/11/22: https://concerts.livenation.com/311-los-angeles-california-11-11-2022/event/09005CABD92E5722?_ga=2.1...

Official Concert Link 11/12/22: https://concerts.livenation.com/311-los-angeles-california-11-12-2022/event/09005CABD9315724?_ga=2.1...

[Quiennie]

Hi Team,

Please update map on Stubhub for this event: 

flipturn

Thursday, October 06, 2022 7:00 PM PDT

Voodoo Room at the House of Blues San Diego — San Diego, California

Stubhub Link: https://www.stubhub.com/event/150220035?

Primary Link: https://www.ticketmaster.com/flipturn-san-diego-california-10-06-2022/event/0A005CB8E58440B9


Thanks,

Quiennie

[mtocmzak21]

Hello,

General admission standing area directly in front of the stage is missing from the map and I had tickets listed in that section, so now they're no longer appearing in results.

Bruce Springsteen

Tue 07 Mar 2023 19:30
Fiserv Forum (Formerly Wisconsin Entertainment and Sports Center), Milwaukee, Wisconsin

 

Bad Map (Stubhub link): https://www.stubhub.com/bruce-springsteen-milwaukee-tickets-3-7-2023/event/150308456/

 

Event Map From Ticketmaster (Primary link): https://www.ticketmaster.com/bruce-springsteen-and-the-e-street-milwaukee-wisconsin-03-07-2023/event...

 

Thank you

[lotus_gaymarie]

Event:  PBR 10/29/22 @ 7pm 

NO MAP ONSITE

Stubhub link:

https://www.stubhub.com/national-federation-of-professional-bull-riders-saskatoon-tickets-10-29-2022...

Primary event link:

https://www.ticketmaster.ca/pbr-professional-bull-riders-saskatoon-saskatchewan-10-29-2022/event/110...

[Shagg]

Event: Vance Joy
Venue: Arizona Financial Theater
City, state: Phoenix, AZ
Date: March 18th, 2023 8pm
Missing row number 10 for section 5. Rows begin at 12 despite the fact I have row 10 tickets to sell. Please correct. Thank you.

[lotus_gaymarie]

Event: Christian Nodal 10/06/22 

Issue: MISSING FLOOR SECTIONS F1, F2 AND F4-F6

Stubhub link:

https://www.stubhub.com/christian-nodal-ontario-tickets-10-6-2022/event/150249363/?quantity=0&sectio...

Primary event link:

https://www.ticketmaster.com/event/09005CC3EFC37496