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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our Mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map Design Errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Best Value / Best Seat Errors (Coming Soon)
  • Wrong Event Name, Venue, Date, Time
  • Missing Events on site
  • Requests regarding Seller Comments

Why do I need the full Stubhub.com Event URL?

The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests!

Good URL example:

https://www.stubhub.com/ali-wong-tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019/event/104184276/?sort=

Bad URL example:

https://www.stubhub.com/event/104184276

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date.

mariefe_madrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requesting to update the map seat to GA on the event below:

 

Usher Afterparty (21+ Event)

Dolby Live at Park MGM|Las Vegas, NV

Fri, Mar 03, 2023, 11:00 PM
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kikkoman11
Stagehand

Re: Map Errors on Site

Hello,

 

https://www.stubhub.com/clemson-tigers-football-clemson-tickets-10-1-2022/event/105190111/

 

the clemson map you have on site is missing the masters club/concourse clubs. it is the section right above the endzones X and W. please see attached stadium map from the clemson website. https://am-prod-client-files.ppub-tmaws.io/clemson/s3fs-public/content_page/images/16596168028229838... 

Reply
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BigSteve101
Zamboni Driver

Re: Map Errors on Site

Reply
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mariefe_madrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requested map seat for the event below:

 

Amy Schumer

713 Music Hall|Houston, TX

Fri, Oct 21, 2022, 8:00 PM
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bennyLT96
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add a map for the event below:

 

Event Name: An Evening With Greensky Bluegrass

Venue: Kalamazoo State Theatre, Kalamazoo, Michigan

Event Date & Time: November 262022 8:30 PM EST

Stubhub Link: https://www.stubhub.com/greensky-bluegrass-kalamazoo-tickets-11-26-2022/event/150317456/?

Primary Link: https://www.ticketmaster.com/an-evening-with-greensky-bluegrass-kalamazoo-michigan-11-26-2022/event/....

 

Thank you!

Reply
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lotus_gaymarie
Zamboni Driver

Re: Map Errors on Site

Event name: Peach Pit 09/26/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/peach-pit-madison-tickets-9-26-2022/event/150198725/

 

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/07005CB308955387

Reply
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erasmusmrr
Stagehand

Please add floor seating for aew newark nj

Please add floor seating chart for aew full gear and rampage 2 day package, 11/18 and 11/19, newark, nj. Prudential center.
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lotus_gaymarie
Zamboni Driver

Re: Map Errors on Site

 

Event name: Declan McKenna 09/27/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/declan-mckenna-san-francisco-tickets-9-27-2022/event/150250119/

 

Link to the event from the primary ticket provider:

https://www.axs.com/events/438801/declan-mckenna-tickets

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dubbreak
Stagehand

Please add New York Film Festival events -- events start THIS WEEK

Please add the following SOLD OUT New York Film Festival events.  Events start THIS week and I've been trying to get these events added for a few weeks.  They are sold out, most have Q&A's with the director and/or cast, and people want to sell/buy on StubHub, as we do every year.  Please add these events -- thank you!

New York Film Festival - WHITE NOISE
Friday 9/30 6pm
Alice Tully Hall, Lincoln Center NY, NY

https://www.filmlinc.org/nyff2022/films/white-noise/

 

New York Film Festival - BONES AND ALL

Thursday 10/6 9pm

Alice Tully Hall, Lincoln Center, NY, NY

https://www.filmlinc.org/nyff2022/films/bones-and-all/

 

New York Film Festival - BONES AND ALL

***Saturday 10/8 2:45pm

Alice Tully Hall, Lincoln Center, NY, NY

https://www.filmlinc.org/nyff2022/films/bones-and-all/

 

New York Film Festival - ALL THE BEAUTY AND THE BLOODSHED

Friday 10/7 6pm

Alice Tully Hall, Lincoln Center, NY, NY

https://www.filmlinc.org/nyff2022/films/all-the-beauty-and-the-bloodshed/

 

New York Film Festival - THE INSPECTION

Friday 10/14 6pm

Alice Tully Hall, Lincoln Center, NY, NY

https://www.filmlinc.org/nyff2022/films/the-inspection/

Reply
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mariefe_madrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requested map seat for the event below:

 

Cirque Musica Holiday Wonderland

Harrahs Cherokee Resort Event Center|Cherokee, NC

Sat, Dec 10, 2022, 7:30 PM
Reply
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