StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

JONA · ‎10-10-2022

Hi Team,

Kindly update Event time on Stubhub map for this Event Escape Halloween - 2 Day Pass 10/28/2022 with link below for reference:

https://escapehalloween.frontgatetickets.com/event/7dw2m3y8bqx8vbuj

Thanks,

Jona

lotus_gaymarie · ‎10-10-2022

Event name: Chicago 10/20/22

Issue: NO MAP ON SITE

Link to the event on StubHub.com:

https://www.stubhub.com/chicago-memphis-tickets-10-20-2022/event/105286473/?quantity=1

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/1B005C9ABB464ABA

mariefe_madrid · ‎10-10-2022

Hi Team,

Requesting to update the balcony section of the event below:

Umphrey's McGee Presents UMBOWL IX (18+ Event)

Riviera Theatre - IL|Chicago, IL

Sat, Nov 12, 2022, 7:00 PM

StubHub Link: https://www.stubhub.com/umphrey-s-mcgee-chicago-tickets-11-12-2022/event/150420044/?quantity=1&price...

Prim Link: https://tix.axs.com/3ckgKQAAAABHjUF%2fAAAAAACA%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2...

Thank you

lotus_gaymarie · ‎10-10-2022

Event name: Usher 03/08/23

Link to the event on StubHub.com:

https://www.stubhub.com/usher-las-vegas-tickets-3-8-2023/event/150432129/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/2E005D14CB302792

Incorrect map - Event is General admission only

queenofqueensny · ‎10-10-2022

2023 Formula One Miami start/finish grandstand chart is wrong. Sections go up to A17, please update asap

mariefe_madrid · ‎10-10-2022

Hi Team,

Requesting to make Floor and Balcony General Admission one section for the event below:

Taylor Swift Night: A Taylor Swift Inspired Dance Party (21+ Event)

House of Blues Chicago|Chicago, IL

Fri, Jan 20, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/taylor-swift-night-the-taylor-party-chicago-tickets-1-20-2023/event/15046614...

Prim Link: https://concerts.livenation.com/event/04005D309ED249FE

Thank you