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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our Mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map Design Errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Best Value / Best Seat Errors (Coming Soon)
  • Wrong Event Name, Venue, Date, Time
  • Missing Events on site
  • Requests regarding Seller Comments

Why do I need the full Stubhub.com Event URL?

The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests!

Good URL example:

https://www.stubhub.com/ali-wong-tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019/event/104184276/?sort=

Bad URL example:

https://www.stubhub.com/event/104184276

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date.

Mauflores
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a 3rd follow up to add the map for this event:

Event Name: Phoenix Suns Parking

Venue: Footprint Center Parking

Event Date & Time: Oct 12, 2022, 7:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-phoenix-suns-phoenix-tickets-10-12-2022/event/150349032/...

Primary Link: https://www.nba.com/team/1610612756/suns

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Mauflores
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a 3rd follow up to add the map for this event:

Event Name: The Wiggles

Venue: Leons Centre

Event Date & Time: Oct 12, 2022, 6:30 PM

Stubhub Link: https://www.stubhub.com/the-wiggles-kingston-tickets-10-12-2022/event/150314875/?clickref=1101lweQKA...

Primary Link: https://www.ticketmaster.ca/the-wiggles-kingston-ontario-10-12-2022/event/10005CF09B8C2505?wt.mc_id=...

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lotus_gaymarie
Zamboni Driver

Re: Map Errors on Site

Event name: Meshuggah 10/16/22

 

Link to the event on StubHub.com:

https://www.stubhub.com/event/150191786?quantity=0

 

Link to the event from the primary ticket provider:

https://concerts.livenation.com/event/0E005CAED67B56F7

 

Incorrect map:

Capture.PNG

 

Correct map:

Capture1.PNG

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

Please update StubHub map for Lyle Lovett 10/13/2022 to match the map on the primary market with link below for reference:

 

 

https://www.ticketmaster.com/event/07005CC3D9A070D7

 

 

Thanks,

Jona 

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

Please add StubHub map for this event Michael Carbonaro 10/13/2022  with link below for reference:

 

https://www.axs.com/events/442546/michael-carbonaro-tickets

 

 

Thanks,

Jona

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

Please add StubHub map for this event Goose 10/13/22   with link below for reference : https://stubs.net/tickets/4714/goose-at-jjs-live

 

 

Thanks,

Jona

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

Please add Accesible Section on StubHub for this event Claudia Oshry 10/13/2022 with photo below for reference:

 

 

Claudia Oshry.PNG

 

 

Thanks,

Jona

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MT509
Umpire

Please fix these maps

@TeamStubHub 

 

Hello!!

 

These six events have the wrong seating maps. The sections my tickets are in do not even exist on the current maps. I can't even list my tickets because of this ... Can you please have the maps fixed ... Thank You!

 

1. Alter Bridge 3/25/2023

StubHub link:    https://www.stubhub.com/alter-bridge-airway-heights-tickets-3-26-2023/event/150480003/?quantity=0

 

Official link:       https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC23%3APAV...

 

2. Alter Bridge 3/26/ 2022

StubHub link:   https://www.stubhub.com/alter-bridge-airway-heights-tickets-3-26-2023/event/150480003/?quantity=0

 

Official Link:    https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC23%3APAV...

 

3. Richard Marx 11/20/2022

StubHub link:     https://www.stubhub.com/richard-marx-airway-heights-tickets-11-20-2022/event/150460856/?quantity=0

 

Official link:      https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC22%3APAV...

 

4. Kathleen Madigan 12/1/2022

StubHub Link:    https://www.stubhub.com/kathleen-madigan-airway-heights-tickets-12-1-2022/event/150520751/?quantity=...

 

Official link:        https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC22%3APAV...

 

5. LeAnn Rimes 12/18/2022

StubHub link:     https://www.stubhub.com/leann-rimes-airway-heights-tickets-12-18-2022/event/150460871/?quantity=0

 

Official link:       https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC22%3APAV...

 

6. The Bacon Brothers 1/27/2023

StubHub link:      https://www.stubhub.com/the-bacon-brothers-airway-heights-tickets-1-27-2023/event/150460854/?quantit...

 

Official link:        https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC22%3APAV...

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jthoma4419
New User

Map error on site-lower club level not on stubhub site map for Georgia football stadium

Stubhub mapping group-Please look at stubhub.com/georgia-bulldogs-football-athens-tickets-10-15-2022/event/105131132/

The seating map for the bulldog vs vanderbilt football game does not show the east lower club level --it has been showing for previous games. Stubhub map did have lower club level listed , as well as ability to click on it as a  small section on your map.    These seats now  look to be included in lower level seats, but they have hard seatbacks and area is separated by a low concrete divider, with an overhang covering the seats.  Tickets state lower club level.

 

Please look at georgiadogs.com/documents/2021/2/17sanford_stadium_seat_map.pdf?id=13452 or go to geogiadogs.com   seat maps        The purple area on the map is the east lower club -- or check with the University.

 

I do not understand why the change for the Vanderbilt game , as well as remaining home games.

 

Thank you

 

 

 

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

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Community Log-In Changes May 1st
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Read about the changes here