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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance  for a follow up to update map/selections and add the sections i included on this email:

Event Name: HaAsh

Venue: Howard Theatre - DC

Event Date & Time: Apr 13, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/ha-ash-washington-tickets-4-13-2023/event/150528731/?clickref=1101lwfnhBF6&u...

Primary Link: https://www.ticketweb.com/event/haash-mi-salida-howard-theatre-tickets/12571085?pl=howardtheatre&ref...hash.JPG

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ticketmvp
Olympian

10/21 Belinda Carlisle has incorrect seating chart (outdoor vs. indoor ballroom)

Belinda Carlisle on Friday, October 21 has an incorrect seating chart. The current chart is of The Event Center At Nugget Sparks (outdoor venue). This show is indoors and listed at the correct venue but the grand ballroom has a completely different seating chart

 

Screenshot of Nugget Casino Resort - Sparks, NV _ Tickets, 2022-2023 Event Schedule, Seating Chart.jpg

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ticketmvp
Olympian

10/21 Big Wild is a GA show (not reserved)

Big Wild on 10/21 at WaMu Theater is a general admission event and not reserved seating.

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ticketmvp
Olympian

10/21 Carly Rae Jepsen is a GA show (no reserved seating)

Carly Rae Jepsen on Friday, 10/21 is a general admission show and there is no reserved seating so the current seating chart needs to be replaced.

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JONA
Rookie

Re: Map Errors on Site

Hi Team,


Please add StubHub map for Angel Olsen 2/11/2023  to match the map on the primary market. Kindly see link below for reference:

 

https://carolinatheatre.showare.com/orderticketsvenue.asp?p=531

 

 

 

Thanks,

Jona

 

 

 

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name:  Chris D'Elia 11/13/22 

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/chris-d-elia-albany-tickets-11-13-2022/event/150518880/?quantity=1

 

Link to the event from the primary ticket provider:

https://tickets.theegg.org/TheatreManager/98/login?performance=107757

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event name:  Ron White 12/18/22 9pm

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/ron-white-las-vegas-tampa-tickets-12-18-2022/event/150294562/?quantity=0

 

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/0D005CD10912FDDE

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ticketmvp
Olympian

10/20 Bonobo at Fox Theatre Oakland duplicate events & incorrect seating charts

Bonobo on Thursday, October 20 has duplicate events and incorrect seating charts for both. The duplicate event IDs are 105268589 and 150528859. The events should be merged and then the seating chart should be changed to show that all sections except for loge are one general admission section with loge still being reserved. 

Screenshot of Bonobo - Fragments Live Tour Tickets Oct 20, 2022 Oakland, CA _ Ticketmaster.jpg

 

 

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update correct section name of Front two rows to Orchestra PIT sec.

 

Stubhub Link:

Engelbert Humperdinck Tickets - StubHub

 

Primary Link:

ENGELBERT HUMPERDINCK | Gallo Center for the Arts (galloarts.org)

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

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Community Log-In Changes May 1st
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Read about the changes here