Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Mauflores]

Hi Team,

Seeking your assistance  for a follow up to update map/selections and add the sections i included on this email:

Event Name: HaAsh

Venue: Howard Theatre - DC

Event Date & Time: Apr 13, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/ha-ash-washington-tickets-4-13-2023/event/150528731/?clickref=1101lwfnhBF6&u...

Primary Link: https://www.ticketweb.com/event/haash-mi-salida-howard-theatre-tickets/12571085?pl=howardtheatre&ref...

[ticketmvp]

Belinda Carlisle on Friday, October 21 has an incorrect seating chart. The current chart is of The Event Center At Nugget Sparks (outdoor venue). This show is indoors and listed at the correct venue but the grand ballroom has a completely different seating chart. 

[ticketmvp]

Big Wild on 10/21 at WaMu Theater is a general admission event and not reserved seating.

[ticketmvp]

Carly Rae Jepsen on Friday, 10/21 is a general admission show and there is no reserved seating so the current seating chart needs to be replaced.

[JONA]

Hi Team,

Please add StubHub map for Angel Olsen 2/11/2023  to match the map on the primary market. Kindly see link below for reference:

https://carolinatheatre.showare.com/orderticketsvenue.asp?p=531

Thanks,

Jona

[lotus_gaymarie]

Event name:  Chris D'Elia 11/13/22 

Issue: NO MAP ON SITE

Link to the event on StubHub.com:

https://www.stubhub.com/chris-d-elia-albany-tickets-11-13-2022/event/150518880/?quantity=1

Link to the event from the primary ticket provider:

https://tickets.theegg.org/TheatreManager/98/login?performance=107757

[lotus_gaymarie]

Event name:  Ron White 12/18/22 9pm

Issue: NO MAP ON SITE

Link to the event on StubHub.com:

https://www.stubhub.com/ron-white-las-vegas-tampa-tickets-12-18-2022/event/150294562/?quantity=0

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/0D005CD10912FDDE

[ticketmvp]

Bonobo on Thursday, October 20 has duplicate events and incorrect seating charts for both. The duplicate event IDs are 105268589 and 150528859. The events should be merged and then the seating chart should be changed to show that all sections except for loge are one general admission section with loge still being reserved. 

[angeldulce18]

Hi Team,

Please update correct section name of Front two rows to Orchestra PIT sec.

Stubhub Link:

Engelbert Humperdinck Tickets - StubHub

Primary Link:

ENGELBERT HUMPERDINCK | Gallo Center for the Arts (galloarts.org)

[angeldulce18]

Hi Team,

Please update unavailable event map.

Stubhub Link:

Tim Allen Tickets - StubHub

Primary Link:

TIM ALLEN - NEW DATE Tickets | Midland, TX | Wagner Noël Performing Arts Center (etix.com)