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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Rachelle22
Zamboni Driver

Re: Map Errors on Site

Hi Team,
Seeking your assistance to change event map to General Admission for below event:
Event Name: Phantogram
Venue: Rialto Theatre Tucson, Tucson, AZ
Event Date & Time: Nov 06, 2022, 8:00 PM
Stubhub Link: https://www.stubhub.com/phantogram-tucson-tickets-11-6-2022/event/150376408/
Primary Link: https://www.ticketmaster.com/event/19005D12B7C852B1

Reply
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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Please add the missing section to Stubhub map for this event:

 

Dusty Slay
Lexington Opera House |  Lexington, KY
Fri, Feb 03, 2023, 7:30 PM

 

https://www.stubhub.com/aaron-weber-lexington-tickets-2-3-2023/event/150567075/?quantity=0

 

https://www.ticketmaster.com/event/16005D4FB53C39B0

 

Screenshot 2022-11-02 210002.jpgScreenshot 2022-11-02 210136.jpg

Thank you

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update map on Stubhub for this event:

 

Come From Away
Sat 17 Dec, 14:00
Shea's Buffalo Theatre, Buffalo, New York

 

Stubhub Link: https://www.stubhub.com/come-from-away-buffalo-buffalo-tickets-12-17-2022/event/150490679/?quantity=...

Primary Link: https://www.ticketmaster.com/come-from-away-touring/event/00005D4ED52F69CE?refArtist=K8vZ917pn3f


Thanks,

Quiennie

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Reply
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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting map seat on the event below:

Come From Away

Sheas Performing Arts Center - Buffalo Theatre|Buffalo, NY

Tue, Dec 13, 2022, 7:30 PM
Reply
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Rachelle22
Zamboni Driver

No event map for Bert Kreischer 11/10/22

Hi Team,
Seeking your assistance to add event map for below event:
Event Name: Bert Kreischer
Venue: Bismarck Civic Center|Bismarck, ND
Event Date & Time: Nov 10, 2022, 7:00 PM
Stubhub Link: https://www.stubhub.com/bert-kreischer-bismarck-tickets-11-10-2022/event/150579175/
Primary Link: https://event.etix.com/ticket/online/performanceSale.do

Reply
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Mauflores
Stagehand

Missing Section on Stubhub Map

Hi Team,

Seeking your assistance to update map and add STANDING ROOM ONLY

Event Name: New Orleans Pelicans at Atlanta Hawks

Venue: State Farm Arena

Event Date & Time:  Nov 05, 2022, 7:30 PM

Stubhub Link: https://www.stubhub.com/atlanta-hawks-atlanta-tickets-11-5-2022/event/150338378/?clickref=1101lwhkhY...

Primary Link: https://www.ticketmaster.com/event/0E005D0CD9403C51?wt.mc_id=EML_TMNT549497_432980_0[PC_eventImage&e... atlanta.JPG

Reply
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Quiennie
Zamboni Driver

Matt Maeson 11/07/22

Hi Team,

Please update map on Stubhub for this event:

 

Matt Maeson: Never Had To Leave Tour
Mon 07 Nov, 20:00
Fox Theater Oakland, Oakland, CA 


Stubhub Link: https://www.stubhub.com/matt-maeson-oakland-tickets-11-7-2022/event/105292793/?quantity=5 
Primary Link: https://www.ticketmaster.com/event/1C005CB8C0AB70CD?wt.mc_id=EML_TMNT518680_24709_0[PC_eventImage&et...


Thanks,

Quiennie

Reply
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Quiennie
Zamboni Driver

Trinity of Terror Tour 11/07/22

Hi Team,

Please update Stubhub map for this event Trinity of Terror Tour 11/07/22

Stubub link: https://www.stubhub.com/trinity-of-terror-biloxi-tickets-11-7-2022/event/150333349/?quantity=3

 

To match the map on the primary market with link below for reference: https://www.ticketmaster.com/event/1B005CFB79581E80

 


Thanks,

Quiennie

Reply
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Quiennie
Zamboni Driver

Aaron Lewis 11/07/22


Hi Team,

Please update Stubhub map and replace the General Admission Standing Main FDFloor section with Sections 110, 120, 130, 140, 150, Mix 10, Mix 20 and Mix 30 instead for this event Aaron Lewis 11/07/22

 

Stubhub link: https://www.stubhub.com/aaron-lewis-detroit-tickets-11-7-2022/event/150322162/

 

To match the map on the primary market with link below for reference:

https://www.ticketmaster.com/event/08005CF48FF31B3F?wt.mc_id=EML_TMNT518680_719751_0[PC_eventImage&e...

 


Thanks,

Quiennie

Reply
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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here