StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

zhariiel · ‎11-27-2022

Hi Team,

Seeking your assistance to add map on this event:

Event Name: Sierra Ferrell
Event Date & Time: 04/24/23 7:00 PM
Stubhub Link: https://www.stubhub.com/sierra-ferrell-santa-fe-tickets-4-24-2023/event/151251986/?quantity=3
Primary Link: https://tickets.lensic.org/8433/8434

Thank you

ltcnica08 · ‎11-27-2022

Hi Team,

Seeking your assistance to add map for below event:

Event Name: Suki Waterhouse
Venue: Le Studio TD|Montreal, QC
Event Date & Time: Wed, Jan 25, 2023, 8:00 PM
Stubhub Link: https://www.stubhub.com/suki-waterhouse-montreal-tickets-1-25-2023/event/150555932/
Primary Link: https://www.ticketmaster.ca/event/31005D4CA4DF20DE?lang=en-ca&brand=evenko

CharlieBradbury · ‎11-27-2022

Not Another D+D Podcast Live
Fri 20 Jan 2023 20:00
The Fillmore Philadelphia, Philadelphia, Pennsylvania
Bad map:
https://www.stubhub.com/not-another-d-d-podcast-philadelphia-tickets-1-20-2023/event/150546081/

Correct map:
https://concerts.livenation.com/not-another-dd-podcast-live-philadelphia-pennsylvania-01-20-2023/eve...

The map is showing the large square of floor tickets in front of the stage as “Floor General Admission”; this is incorrect. This section is reserved (RSVD) seating (rows A-U, seats 1-42).

There is currently NO option when creating a new listing to select section “RSVD”. Although there are existing tickets listed in the RSVD section, they do not map to the correct location.

Please refer to the event map on Live Nation above to update the map and ticket listing options on this site.
Thank you.

RmOropesa · ‎11-27-2022

Hi Team,

Seeking your assistance to add GENERAL ADMISSION 21+ for the below event;

Event Name: Houndmouth
Venue: Fox Theatre Boulder|Boulder, CO
Event Date & Time: Sat, Dec 31, 2022, 9:00 PM

Stubhub Link: https://www.stubhub.com/houndmouth-boulder-tickets-12-31-2022/event/150446083/

Primary Link: https://tix.axs.com/DrsuCQAAAABgERh7AAAAAABb%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2f%...

Mauflores · ‎11-27-2022

Hi Team,

Seeking your assistance to the floor map for this event and make it GENERAL ADMISSION FLOOR:

Event Name: Blackberry Smoke

Venue: GLC Live at 20 Monroe

Event Date & Time: Dec 14, 2022, 7:00 PM

Stubhub Link: https://www.stubhub.com/blackberry-smoke-grand-rapids-tickets-12-14-2022/event/150468294/?clickref=1...

Primary Link: https://concerts.livenation.com/event/08005D280B4D63CF?wt.mc_id=EML_TMNT549497_813582_0[PC_eventImag...

Quiennie · ‎11-27-2022

Hi Team,

Please update map on Stubhub for this event:

Magic City Hippies
Tue Feb 28, 8:00 PM
Launchpad, Albuquerque, NM

Stubhub Link: https://www.stubhub.com/magic-city-hippies-albuquerque-tickets-2-28-2023/event/150492125/?quantity=5

Primary Link: https://www.vividseats.com/magic-city-hippies-tickets-albuquerque-launchpad-2-28-2023--concerts-alte...

Thanks,

Quiennie

ticketmvp · ‎11-27-2022

Dave Koz on 12/2 is listed at the incorrect venue on StubHub. The show is listed at Meymandi Concert Hall at Duke Energy Center for the Performing Arts. The show is being held at Raleigh Memorial Auditorium which is a different venue inside Duke Energy Center for the Performing Arts.