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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update missing Tier 1-4 sec. on event map.

 

Stubhub Link:

Morat Tickets - StubHub

Reply
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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

No map on site, please update

 

Sam Morril
Vogue Theatre - BC | Vancouver, BC
Thu, Feb 02, 2023, 9:30 PM

 

https://www.stubhub.com/sam-morril-vancouver-tickets-2-2-2023/event/150593734/?quantity=0

 

https://admitone.com/events/sam-morril-vancouver-8494383

 

Screenshot 2022-12-06 213954.jpg

 

Thank you

 

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: The Mountain Goats 02/18/23

 

NO MAP ON SITE

 

Link to the event from Stubhub:

https://www.vividseats.com/the-mountain-goats-tickets-lexington-manchester-music-hall-2-18-2023--con...

 

Link to the event from the primary ticket provider:
https://event.etix.com/ticket/online/performanceSale.do?cobrand=Manchester&partner_id=4025&performan...

 

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Yung Gravy 03/04/23 

 

Kindly update the floor section.

 

Link to the event from Stubhub:

https://www.stubhub.com/yung-gravy-manchester-tickets-3-4-2023/event/151195790/?sections=500403%2C50...


Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/01005D4DE90B5BBE

 

 

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Please update Stubhub Floor map for this event Bert Kreischer  12/14/2022   to match the map on the primary market with link below for reference:

 

 

https://aac-uaa.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AUAA%3AAAC22%3ABK1214%3A...

 

 

Thanks,

Jona

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Kindly add StubHub map details  for this event Jann Arden 02/15/2023 with photo below for reference:Map215.PNG

 

 

Thanks,

Jona

Reply
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ticketmvp
Olympian

Add Event Request - Ja Rule & Ashanti with Juvenile, Lloyd, Trina, Ying Yang Twins & more on 12/11/22

This event needs to be added to StubHub:

Ja Rule & Ashanti with Juvenile, Lloyd, Trina, Ying Yang Twins & more
Sun • Dec 11 • 7:00 PM
H-E-B Center at Cedar Park, Cedar Park, TX

 

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Please update StubHub  map and add RESERVED Section  for this event Joan Osborne 03/29/2023  to match the map on the primary market with link below for reference:

 

Primary Link:  https://tix.axs.com/DrsuCQAAAAABTvJ7AAAAAADt%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBzEwIE1pbGUA%2f%2f%2f%2f%2...

 

 

Thanks,

Jona

 

Reply
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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Please update StubHub  map and add   the following  Sections  on the photo below for this event Ashanti 01/14/2023   to match the map on the primary market with link below for reference: 

 

https://tix.axs.com/L%2bbxCwAAAAA0Go51AAAAAACJ%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2...

 

map114.PNG

 

 

Thanks,

Jona

Reply
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ticketmvp
Olympian

Add Event Request - Winter Warm Up Holiday Jam with Monica on 12/11/22

Please add this event to StubHub:

Winter Warm Up Holiday Jam with Monica
Sun • Dec 11 • 8:00 PM
Kings Theatre, Brooklyn, NY

Reply
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Community Log-In Changes May 1st
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Read about the changes here