Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Rachelle22]

Hi Team,
Seeking your assistance to add Section Pit and Main Floor for below event:
Event Name: Old Dominion
Venue: Alliant Energy PowerHouse|Cedar Rapids, IA
Event Date & Time:  Feb 11, 2023, 7:30 PM
Stubhub Link: https://www.stubhub.com/old-dominion-cedar-rapids-tickets-2-11-2023/event/150559905/?
Primary Link: https://www.ticketmaster.com/event/06005D4A96E91A63?

[Rachelle22]

Hi Team,
Seeking your assistance to UPDATE event map for below event by replacing 100 level sections to FLOOR GENERAL ADMISSION:
Event Name: Thievery Corporation
Venue: College Street Music Hall|New Haven, CT
Event Date & Time: Dec 03, 2022, 8:00 PM
Stubhub Link: https://www.stubhub.com/thievery-corporation-new-haven-tickets-12-3-2022/event/150539337/?
Primary Link:https://www.eventbrite.com/e/thievery-corporation-tickets-427333073727

[bassone4000]

I put 2 tickets for sale for TSO on 12/21/2022 at the Giant Center, Hershey PA.  The map that shows where the tickets are is incorrect.   Here is a link to the event info:

https://www.stubhub.com/trans-siberian-orchestra-hershey-tickets-12-21-2022/event/150399950/

The actual configuration is not what is showing on the map (my tickets are in Section B on the floor).  The map should be the standard configuration for concerts (standard blocks of floor seats, A, B and C identical across the front with the other 3 right behind them as A2, B2 and C2).  Please correct this as my tickets are better than section A or C in the current map but that map shows A and C as in the middle of the stage.

[Rachelle22]

Hi Team,
Seeking your assistance to add the following Sections for below event:
Missing Section: Right Gold, Center Gold, Left Gold, Tier 2c, Tier 2a, and Tier 2b
Event Name: Noel Miller

Venue: House of Blues Las Vegas|Las Vegas, NV
Event Date & Time: Apr 22, 2023, 7:00 PM
Stubhub Link: https://www.stubhub.com/noel-miller-las-vegas-tickets-4-22-2023/event/150491436/
Primary Link: https://concerts.livenation.com/noel-miller-everything-is-fked-las-vegas-nevada-04-22-2023/event/170...

[TeamStubHub1]

Hi there! Thank you for providing those details. I have escalated this to our events team for further review to verify if we are able to get this event added! Please reach out if you have any other questions or concerns and I'd be happy to help. 

[Rachelle22]

Hi Team,
Seeking your assistance to add event map for below event:
Event Name: Brian Regan 
Venue: Flynn Center for the Performing Arts, Burlington, VT

Event Date & Time: Flynn Center for the Performing Arts|Burlington, VT
Stubhub Link: https://www.stubhub.com/brian-regan-burlington-tickets-1-12-2023/event/150586042/
Primary Link:https://cart.flynnvt.org/18041/18235

[Rachelle22]

Hi Team,
Seeking your assistance to add Lower SRO Section for below event:
Event Name: Toronto Raptors at Atlanta Hawks
Venue: State Farm Arena, Atlanta, GA
Event Date & Time: Nov 19, 2022, 6:00 PM
Stubhub Link: https://www.stubhub.com/atlanta-hawks-atlanta-tickets-11-19-2022/event/150338388
Primary Link: https://www.ticketmaster.com/atlanta-hawks-vs-toronto-raptors-atlanta-georgia-11-19-2022/event/0E005...

[Rachelle22]

Hi Team,
Seeking your assistance to change Section PIT GA to PIT 1 and PIT 2 reserved section for the event map for below event:
Event Name: Cirque Du Soleil Twas The Night Befor
Venue: Arizona Financial Theatre|Phoenix, AZ
Event Date & Time: Dec 21, 2022, 7:30 PM
Stubhub Link: https://www.stubhub.com/cirque-du-soleil-twas-the-night-before-phoenix-phoenix-tickets-12-21-2022/ev...
Primary Link: https://concerts.livenation.com/event/19005D09F6F137A2

[matti58]

Hello. The seating chart for the 7pm show isn't updated. However, the 9:30pm show has the correct seating chart (see link below). Could you please update? Thanks.

https://www.stubhub.com/jerry-seinfeld-dallas-tickets-3-11-2023/event/151217091/

[matti58]

Hello.  Could you please correct the seat map for this event?  Specifically, could you ensure the Pit sections are added?

Thanks.

https://www.stubhub.com/joe-gatto-raleigh-tickets-4-1-2023/event/151245900/?quantity=2