StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

ltcnica08 · ‎12-27-2022

Hi Team,

Seeking your assistance to make map interactive, listings are not mapping to its section for below event:

Event Name: Jerry Seinfeld (21+ Event
Venue: The Hall at Live Casino and Hotel - Hanover|Hanover, MD
Event Date & Time: Fri, May 19, 2023, 9:00 PM
Stubhub Link: https://www.stubhub.com/jerry-seinfeld-hanover-tickets-5-19-2023/event/105206198/
Primary Link: https://www.axs.com/events/425068/jerry-seinfeld-tickets

Lotusjoyce · ‎12-27-2022

Please add Floor 104 to Stubhub map for this event:

Jerry Seinfeld (21+ Event)
The Hall at Live Casino and Hotel - Hanover | Hanover, MD
Fri, May 19, 2023, 9:00 PM

Stubhub link:

https://www.stubhub.com/jerry-seinfeld-hanover-tickets-5-19-2023/event/105206198/?quantity=0&priceRa...

Primary link:

https://www.axs.com/events/425068/jerry-seinfeld-tickets

Thank you

Lotusjoyce · ‎12-27-2022

Hi Team,

Please add A, B, and C sections to Stubhub map

Carrie Underwood
Desert Diamond Arena | Glendale, AZ
Sat, Mar 11, 2023, 7:30 PM

Stubhub link:

https://www.stubhub.com/carrie-underwood-glendale-tickets-3-11-2023/event/105286079/?quantity=0&pric...

Primary link:

https://www.axs.com/events/434192/carrie-underwood-tickets

Thank you

Mauflores · ‎12-27-2022

Hi Team,

Seeking your assistance to update the map for this event and make it ALL GA event.

Event Name: Usher Afterparty (21+ Event)

Venue: Dolby Live at Park MGM

Event Date & Time: Wed, Jun 28, 2023, 11:00 PM

Stubhub Link: https://www.stubhub.com/usher-las-vegas-tickets-6-28-2023/event/150432150/?clickref=1100lwq3K6XK&utm...

Primary Link: https://www.ticketmaster.com/event/2E005D14CB49281F?wt.mc_id=EML_TMNT549495_1302927_0[PC_eventImage&...

ticketmvp · ‎12-27-2022

StubHub has Geoge Lopez on 1/15 listed at two different venues within the Duke Energy Center for the Performing Arts. One is listed at Duke Energy Center for the Performing Arts - Complex but with the seating chart of Meymandi Concert Hall. The show is taking place at Duke Energy Center for the Performing Arts Raleigh Memorial Auditorium. This event is listed on StubHub with the correct seating chart at Raleigh Memorial Auditorium. I don't know why StubHub keeps listing so many events at two different venues within the same complexes. This happens throughout StubHub and makes no sense. You'll have to contact the correct department as I have no idea who can fix this correctly.