Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[standardnine]

Hello Team!

The map is not updated for this listing:

Six The Musical - San Francisco 02/25/23 1:00pm

Link: https://www.stubhub.com/six-the-musical-san-francisco-san-francisco-tickets-2-25-2023/event/15038997...

Correct Map: https://www.vividseats.com/six-the-musical-tickets-san-francisco-orpheum-theatre---san-francisco-2-2...

Thank you!

[mariefe_madrid]

Hi Team,

Requesting map seat for the event below:

Six the Musical

Orpheum Theatre - San Francisco|San Francisco, CA

Sat, Feb 25, 2023, 7:30 PM

https://www.stubhub.com/six-the-musical-san-francisco-san-francisco-tickets-2-25-2023/event/15038994...

https://broadwaysf.com/Online/mapSelect.asp

Thank you

[standardnine]

Hello team! 

Requesting to have this map updated: 

https://www.stubhub.com/six-the-musical-san-francisco-san-francisco-tickets-3-12-2023/event/15058197...

Map is not updated and properly sectioned. Please see link as guide: https://www.ticketsqueeze.com/tickets/5206679/six-the-musical-2023-03-12-13-00-00-orpheum-theatre-sa...

Thank you!

[standardnine]

Hello Team!

Please update the map on this particular event: 

Jason Isbell and the 400 Unit w/ Peter One

Friday 02/03/22 8:00PM

Stubhub Link: https://www.stubhub.com/jason-isbell-ashland-tickets-2-3-2023/event/150510987/?quantity=0

Reference Link: https://www.ticketsqueeze.com/tickets/5344248/jason-isbell-and-the-400-unit-and-peter-one-2023-02-03...

Thank you!

[dmwrigh3]

I have tickets in Section 103, row B for the Shania Twain concert at PNC Arena on Oct 18, 2023 at 7:30pm.

There are no options to list tickets in Rows A-E in section 103.  Can you please add these rows in Section 103?

[dmwrigh3]

Just bringing this back up since the rows still haven't been added.  

Thanks

[lotustixmalou]

Hi team,

Please, change sections 100-103 to General Admission Floor on below event:
Death Cab for Cutie
Arvest Bank Theatre at The Midland, Kansas City, MO
February 06, 2023, 8:00 PM

Stubhub link: https://www.stubhub.com/death-cab-for-cutie-kansas-city-tickets-2-6-2023/event/150485049/

Primary ticket provider link: https://tix.axs.com/Z4khGgAAAAA0lQaeAgAAAAAG%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2f%...

[Lotusjoyce]

Hi Team, 

Please update the Stubhub map for this event:

Blueys Big Play
Toyota Center - WA | Kennewick, WA
Tue, Feb 14, 2023, 6:00 PM

https://www.stubhub.com/bluey-s-big-play-kennewick-tickets-2-14-2023/event/151220875/?quantity=0

https://www.ticketmaster.com/event/0F005D679BB61C49?

Thank  you 

[midnights]

Event name: Gracie Abrams: The Good Riddance Tour - Irving Plaza

Event date: 3/14/23

StubHub link: https://www.stubhub.com/gracie-abrams-new-york-tickets-3-14-2023/event/151370925/

Correct venue map: https://concerts.livenation.com/gracie-abrams-the-good-riddance-tour-new-york-new-york-03-14-2023/ev...

The StubHub map is missing sections (The Loft, tables, hi-rise, rail, etc.)

[zhariiel]

Hi Team, 

Seeking your assistance to make the map interactive on this event:

Event Name: Aladdin 
Event Date & Time: 06/10/23 @8pm
Stubhub Link: https://www.stubhub.com/aladdin-the-musical-albuquerque-albuquerque-tickets-6-10-2023/event/15059784...
Primary Link: https://popejoypresents.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AARTS%3APJ22%3AB...

Thank you !