cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

JONA
Rookie

Re: Map Errors on Site

Hi Team,


Please update StubHub map for Harry Potter 2/11/2023 8:00 PM  Show  to match the map on the primary market.Kindly see link below for reference:

 

 

https://tickets.overture.org/8262/8264

 

 

Thanks,

Jona

Reply
Loading...
standardnine
Zamboni Driver

Re: Map Errors on Site

Hello Team! 

 

The map on this event is not interactive. Please update the map. 

 

Cats

Van Wezel Performing Arts Hall

Sarasota, FL

Thu, Apr 20, 2023, 7:30 PM

 

StubHub Link: https://www.stubhub.com/cats-touring-sarasota-tickets-4-20-2023/event/151176435/?quantity=1

 

Reference Link: https://mpv.tickets.com/?agency=VANV_SNG_MPV&orgid=42849&eventid=3343#/event/E3343/seatmap/?seatmapI...

 

Thanka you team!

 

- Stephanie

Reply
Loading...
vr23vr23vr23
Team Mascot

Re: Map Errors on Site

RAUW ALEJANDRO incorrect seat map March 8th 2023 Orlando, FL 

 

The Floor Level & Stage is Marked Incorrectly...

 

Please correct:  

 

WRONG:

 

https://www.stubhub.com/rauw-alejandro-orlando-tickets-3-8-2023/event/151377134/?quantity=0 

 

RIGHT:

https://www.ticketmaster.com/rauw-alejandro-saturno-world-tour-2023-orlando-florida-03-08-2023/event... 

Reply
Loading...
standardnine
Zamboni Driver

Re: Map Errors on Site

Hello Team, 

 

The map for this event is not correct. Sections are not the same as what's in the primary marketplace and there are two left sections for Golden Circle section. Please correct. 

 

Stubhub link: https://www.stubhub.com/cats-touring-sarasota-tickets-4-20-2023/event/151176435/?quantity=1

 

Reference Link: https://mpv.tickets.com/?agency=VANV_SNG_MPV&orgid=42849&eventid=3343#/event/E3343/seatmap/?seatmapI...

 

Thank you!

- Stephanie

 

Reply
Loading...
dkozar
Stagehand

Ne-Yo map is wrong for 4/29 Greek Theater

The map for Ne-Yo at the Greek Theater in Los Angeles is incorrect.  The Pit is NOT General Admission.  All Pit seats are reserved.

https://www.ticketmaster.com/neyo-robin-thicke-mario-live-in-los-angeles-california-04-29-2023/event...

Reply
Loading...
ltcnica08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to update map for below event:

Event Name: Big Thief  
Venue: The Eastern|Atlanta, GA
Event Date & Time: Fri, Feb 24, 2023, 8:30 PM
Stubhub Link: https://www.stubhub.com/big-thief-atlanta-tickets-2-24-2023/event/150456040/
Primary Link: https://www.axs.com/events/437019/big-thief-tickets?q=Big+Thief+

Reply
Loading...
Conmanxtreme
Rookie

Re: Map Errors on Site

Listing only has General Admission and VIP listed, but no Party Pit as listed on the actual tickets.
Reply
Loading...
ltcnica08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to update map for below event:

Event Name: M83
Venue: The Eastern|Atlanta, GA
Event Date & Time: Wed, Apr 19, 2023, 8:00 PM
Stubhub Link: https://www.stubhub.com/m83-atlanta-tickets-4-19-2023/event/151378135/
Primary Link: https://tix.axs.com/xchIGgAAAACpiIqHAAAAAAB6%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fCVplcm8gTWlsZQD%2f%2f%2f%2...

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to make the map clickable:

Event Name: Respect - Aretha Franklin Tribute

Venue: Colonial Theatre Boston

Event Date & Time: Sat, Mar 18, 2023, 2:00 PM

Stubhub Link: https://www.stubhub.com/r-e-s-p-e-c-t-boston-tickets-3-18-2023/event/151395193/?clickref=1100lwv229m...

Primary Link: https://www.emersoncolonialtheatre.com/Online/mapSelect.asp

Reply
Loading...
matti58
Goalie

Event map needs to be updated

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here