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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

boemer23
Rookie

Re: Map Errors on Site

https://www.stubhub.com/pantera-west-valley-city-tickets-8-29-2023/event/151410804/?quantity=2

 

This map is correct but you can't put rows in for this event

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boemer23
Rookie

Re: Map Errors on Site

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update correct Stubhub map to GA and Mezzanine Sections only. Kindly refer to primary link provided.

 

Stubhub Link:

Kevin Kaarl Tickets - StubHub

 

Primary Link:

The Eastern - Ticketing System (axs.com)

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add map for this event:

Event Name:  Jackiem Joyner (21+ Event)

Venue: Humphreys Backstage Live

Event Date & Time: Sun, Feb 05, 2023, 6:00 PM

Stubhub Link: https://www.stubhub.com/jackiem-joyner-san-diego-tickets-2-5-2023/event/151343001/?clickref=1100lwvt...

Primary Link: https://www.ticketmaster.com/event/0A005D97938C172B?wt.mc_id=EML_TMNT549497_1734821_0[PC_eventImage&...jack.JPG

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to please add the event map:

Event Name: Cats  6:30 PM

Venue: Ford Wyoming Center

Event Date & Time: Thu, May 18, 2023, 6:30 PM

Stubhub Link: https://www.stubhub.com/wine-and-cheese-pre-reception-casper-tickets-5-18-2023/event/151222349/?quan...

Primary Link: https://www.ticketmaster.com/cats-touring-casper-wyoming-05-18-2023/event/1E005D02F7D25D4D catss.JPG

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a 3rd attempt to add event on stubhub for this event:

Event Name: Cats 7:00 PM

Venue: Spencer Theater for the Performing Arts

Event Date & Time: Mon, May 08, 2023, 7:00 PM

Primary Link: https://mpv.tickets.com/schedule/?agency=SPENCER_THEATER_MPV&orgid=47409#/?event=CATS&view=list&incl...

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a second follow-up to update map for this event:  

Event Name: Kevin Kaarl

Venue: The Eastern

Event Date & Time: Sat, Apr 22, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/kevin-kaarl-atlanta-tickets-4-22-2023/event/151198986/?clickref=1011lwweWGuN...

Primary Link: https://www.axs.com/events/453597/kevin-kaarl-tickets?aff=usaffsongkick mappg.JPG

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a 3rd follow-up to update map for this event:  

Event Name: Jann Arden

Venue: Grand Theatre - Kingston

Event Date & Time: Tue, Feb 07, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/jann-arden-kingston-tickets-2-7-2023/event/151346342/?clickref=1011lwweWGuN&...

Primary Link: https://www.kingstongrand.ca/events/jann-arden-2

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:
City Morgue 4/27/2023 @ 8:00 PM
The Regency Ballroom | San Francisco, CA

 

NO MAP ON SITE - please add sections General Admission Floor Standing & General Admission Balcony Seated.

 

Link to the event from Stubhub:

https://www.stubhub.com/city-morgue-san-francisco-tickets-4-27-2023/event/151301096/

 

Link to the event from the primary ticket provider:
https://www.axs.com/events/459283/city-morgue-tickets?skin=goldenvoice

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Rachelle22
Zamboni Driver

Frozen 02/05/23

Hi Team,
Seeking your assistance to make event map interactive for below event:
Event Name: Frozen
Venue: Segerstrom Center for the Arts - Segerstrom Hall|Costa Mesa, CA
Event Date & Time: Feb 05, 2023, 6:30 PM
Stubhub Link: https://www.stubhub.com/frozen-the-musical-costa-mesa-costa-mesa-tickets-2-5-2023/event/105278570/
Primary Link: https://seats.scfta.org/single?id=25477

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Community Log-In Changes May 1st
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Read about the changes here