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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

User7844
Stagehand

Re: Map Errors on Site

Hello, this event:

https://www.stubhub.com/dave-matthews-band-flushing-tickets-6-9-2023/event/151417440/

 

Does not have the floor map up yet. Here is the correct floor map, this is from the band's fan club:

Screenshot 2023-02-13 at 2.40.04 PM.png

 

This StubHub event at the same venue has the correct map:

https://www.stubhub.com/fall-out-boy-flushing-tickets-8-1-2023/event/151436605/

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Padyboy
Team Mascot

Wake Forest Baseball

There are sections within the stadium that are not General Admission.

Please update the seating map accordingly for the entire season, so that I can sell my tickets.

Link: https://godeacs.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AWFU%3ABB22%3ABB01%3A&li...

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sparkasse
Zamboni Driver

Skinny Puppy at McMenamins Crystal Ballroom 5/8/23 - Need reserved "balcony / mezzanine" section added.

I'm trying to sell a reserved balcony/mezzanine ticket for the Skinny Puppy show on May 8, 2023 at McMenamins Crystal Ballroom in Portland, OR but the only listing options are for General Admission tickets.  There is no reserved balcony option available for sellers.  Can you please add this section so that I can list my tickets? 

 

I've included the Etix listing for the show below so that you can see where the venue notes that there are a "Limited amount of mezzanine seats available for purchase for patrons 21+ only". 

 

I've also included a screenshot of the balcony/floorplan for a different Crystal Ballroom show (Ride/Charlatans) showing the correct layout.

 

Edited to include Stubhub event link for the show:  https://www.stubhub.com/skinny-puppy-portland-tickets-5-8-2023/event/151458828/

 

Thanks!

SP.jpg

balc.jpg

 

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to update the map for the UPPER MEZZANINE SECTION for this event: 

Event Name: Les Miserables

Venue: 5th Avenue Theatre

Event Date & Time: Sat, Jun 03, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/les-miserables-seattle-tickets-6-3-2023/event/151181872/?clickref=1011lwzZ7d...

Primary Link: https://my.5thavenue.org/2223-les-miserables/9719lesss.JPGlesss1.JPG

Reply
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shukaykay
Waterboy

Section not listed - BNP Paribas Open Sunday Day Session 9

Im trying to sell grounds pass for this event, but it is not listed under the options for section. 

I can see there are some grounds pass tickets available for purchase so not sure how those got listed.

 

https://www.stubhub.com/bnp-paribas-open-indian-wells-tickets-3-12-2023/event/150081196/?quantity=0

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, alter Right and Left sections on map of below event:
Les Miserables
5th Avenue Theatre, Seattle, WA
June 03, 2023, 7:30 PM

 

Stubhub link: https://www.stubhub.com/les-miserables-seattle-tickets-6-3-2023/event/151181872/

 

Primary ticket provider link: https://my.5thavenue.org/2223-les-miserables/9719

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Lotusjoyce
Zamboni Driver

Re: Map Errors on Site

Hi Team, 

 

Please update the stubhub map to be available for this event:

 

Detroit Tigers Parking
Publix Field at Joker Marchant Stadium Parking | Lakeland, FL
Sun, Mar 26, 2023, 1:06 PM

 

https://mlb.tickets.com/?agency=MLBST_MPV&orgId=25241&pid=9189566&tfl=Detroit_Tigers-Tickets-Spring_...

 

Thank you

 

Capture.PNG

 

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Rachelle22
Zamboni Driver

Aladdin 04/29/23

Hi Team,
Seeking your assistance to add Orchestra right, centre, and Left and make it interactive for below event:
Event Name: Aladdin
Venue: National Theatre|Washington DC, DC
Event Date & Time: Apr 29, 2023, 2:00 PM
Stubhub Link: https://www.stubhub.com/disney-s-aladdin-touring-washington-tickets-4-29-2023/event/150526850/?
Primary Link: https://www.ticketmaster.com/disneys-aladdin-touring/event/15005D7242C410AD?refArtist=K8vZ917f3T7

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to update the map for this event and add DRESS CIRCLE section:

Event Name: Hamilton

Venue: Chrysler Hall

Event Date & Time: Fri, Apr 07, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/hamilton-minneapolis-minneapolis-tickets-4-7-2023/event/104660022/?clickref=...

Primary Link: https://www.ticketmaster.com/hamilton-touring/event/01005C93D65B5A62?refArtist=K8vZ9174wRf hamil.JPG

Reply
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RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to  make the Stubhub map interactive for the below event;

Event Name: The Beach Boys
Venue: Thunder Valley Casino Resort|Lincoln, CA
Event Date & Time: Sat, Mar 18, 2023, 8:00 PM

 

StubHub Link: https://www.stubhub.com/moulin-rouge-houston-houston-tickets-3-10-2023/event/105283836/?quantity=2&p...

Primary Link: https://www.ticketmaster.com/moulin-rouge-touring/event/3A005D54F04D572F?refArtist=K8vZ9175GKV

Reply
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