Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Brace]

Event: https://www.stubhub.com/rainbow-kitten-surprise-cleveland-tickets-6-6-2023/event/151434826/

You do not have an option to Select Floor Standing when listing litckets for this event.

You have GA seated, which is higher up in the venue. 

You do have the proper Sections listed for this event: (Same Venue)

https://www.stubhub.com/billy-strings-cleveland-tickets-6-14-2023/event/151296294/?quantity=1

[Mauflores]

Hi Team,

Seeking your assistance to add the map for this event:

Event Name: Fit For A King

Venue: Ace of Spades

Event Date & Time: Sun, Feb 19, 2023, 6:00 PM

Stubhub Link: https://www.stubhub.com/fit-for-a-king-sacramento-tickets-2-19-2023/event/151298067/?clickref=1011lw...

Primary Link: https://concerts.livenation.com/event/1C005D7519046729?f_ras_manifest_attributes=true&REFERRAL_ID=tm...

[Lotusjoyce]

Hi Team, 

Please update the performance area into F2, F1 , GA3 and GA4 sections in Skybox

Kane Brown
Idaho Center | Nampa, ID
Sun, Apr 23, 2023, 7:00 PM

https://www.stubhub.com/kane-brown-nampa-tickets-4-23-2023/event/150407848/?quantity=0

https://ictickets.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AFIC%3AFIC23%3A0423KB%...

Thank you

[glenn55]

https://www.stubhub.com/fall-out-boy-tampa-tickets-7-25-2023/event/151436598/?quantity=2

Missing VIP Section on Map - for MidFlorida Credit Union Ampitheatre - Florida State Fairgrounds.  This is a STATIC location for all concerts and you have almost 50% with this section and 50% without.  

[glenn55]

The Following Events are missing the VIP BOX SEATS for MidFlorida Credit Untion Ampitheatre at Florida State FairGrounds.

7/25 - Fall Out Boy

8/6 - Disturbed

8/26 - Rob Zombie

9/30 - Eric Church

10/28 - Jason Aldean

Every other concert at this venue is correct - this is a fixed Section for EVERY concert and you have the other 10 Concerts set up correctly so please make this section a permanent part of the map so it is not the big blank gap on concets.

(here is an example of missing the VIP BOX SEATS )

https://www.stubhub.com/jason-aldean-tampa-tickets-10-28-

2023/event/151469692/?quantity=0

Look at every other concert at this venue and your maps are correct.  

[lotus_gaymarie]

Event: John Crist 3/18/23 4PM

Incorrect map on Stubhub

Sections RFLRRT and RFLRLT should be interchanged.

Link to the event from Stubhub:

https://www.stubhub.com/john-crist-fort-worth-tickets-3-18-2023/event/150601632/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/0C005D55D6FF340E

[yesgarey]

You have the wrong map for this event.

https://www.stubhub.com/death-cab-for-cutie-new-york-tickets-9-19-2023/event/151323380/?quantity=0

You have the correct map listed for the following night's event.  The map below is the correct map for both events.

https://www.stubhub.com/the-postal-service-new-york-tickets-9-20-2023/event/151305580/?quantity=0

Thank you!

[shoreturtle]

The Gaslight Anthem
May 19, 2023
Sound Waves - Hard Rock Hotel & Casino Atlantic City,
Atlantic City, New Jersey

https://www.ticketmaster.com/the-gaslight-anthem-atlantic-city-new-jersey-05-19-2023/event/02005E4A2...


https://www.stubhub.com/gaslight-anthem-atlantic-city-tickets-5-19-2023/event/151475222/

[Brace]

Event: https://www.stubhub.com/nathaniel-rateliff-new-york-tickets-4-1-2023/event/151477566/?quantity=1

Nathaniel Rateliff

Sat Apr 01 2023 7:30 PM
David Geffen Hall, New York, New York

When Selling tickets on Stubhub, if you select Orchestra,  you can not enter a Row.

You can enter a row for other sections, but not this one, 

[Rachelle22]

Hi Team,
Seeking your assistance to add event map for below event:
Event Name: Gary Gulman
Venue: Blue Note Hawaii|Honolulu, HI
Event Date & Time: Apr 29, 2023, 6:30 PM
Stubhub Link: https://www.stubhub.com/gary-gulman-honolulu-tickets-4-30-2023/event/151409618/?
Primary Link: https://www.ticketweb.com/event/gary-gulman-born-on-3rd-blue-note-hawaii-tickets/12832355?