Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[sparkasse]

Reposting since it's been 4 weeks & it still hasn't been fixed.

Skinny Puppy at McMenamins Crystal Ballroom 5/8/23 - Need reserved "balcony / mezzanine" section added.

I'm trying to sell a reserved balcony/mezzanine ticket for the Skinny Puppy show on May 8, 2023 at McMenamins Crystal Ballroom in Portland, OR but the only listing options are for General Admission tickets.  There is no reserved balcony option available for sellers.  Can you please add this section so that I can list my tickets? 

I've included the Etix listing for the show below so that you can see where the venue notes that there are a "Limited amount of mezzanine seats available for purchase for patrons 21+ only". 

I've also included a screenshot of the balcony/floorplan for a different Crystal Ballroom show (Ride/Charlatans) showing the correct layout.

Edited to include Stubhub event link for the show:  https://www.stubhub.com/skinny-puppy-portland-tickets-5-8-2023/event/151458828/

Thanks!

[JONA]

Hi Team,

Kindly update Stubhub map and  add sections 101,102,103,201,202 and 203 to match the map on the  primary market with link below for reference:

https://www.etix.com/ticket/p/6169856/sam-hunt-oklahoma-city-the-zoo-amphitheatre?cobrand=zooamp

Thanks,

Jona

[coop2391]

Can you please fix the pit on Billy Strings on 04/21/23 in St Augustine, FL? The pit should be GA

https://www.stubhub.com/billy-strings-st-augustine-tickets-4-21-2023/event/151294068/?sections=11858...

https://www.ticketmaster.com/billy-strings-st-augustine-florida-04-21-2023/event/22005D59D081C0D5

[coop2391]

Can you add reserved seating to the main floor for Felipe Esparza on 04/21/23 in Chicago, IL?

https://www.stubhub.com/felipe-esparza-chicago-tickets-4-21-2023/event/151527718/?

https://www.axs.com/events/469145/felipe-esparza-tickets?q=felipe

[Chelle22]

Hi Team,
Seeking your assistance to add Section Standing Room Only for below event:
Event Name: Rodeo Austin - Lainey Wilson
Venue: Rodeo Austin|Austin, TX
Event Date & Time: Mar 24, 2023, 7:00 PM
Stubhub Link: https://www.stubhub.com/lainey-wilson-austin-tickets-3-24-2023/event/151397374/
Primary Link: https://rodeoaustin.com/fair-rodeo/rodeo-concerts/live-music-events/

[Quiennie]

Hi Team,

Please update map on Stubhub for this event:

RuPaul's Drag Race LIVE! Las Vegas
Sat 17 Jun 2023 21:30
Flamingo Showroom at Flamingo Las Vegas, Las Vegas, Nevada

Stubhub Link: https://www.stubhub.com/rupauls-drag-race-las-vegas-tickets-6-17-2023/event/151177264/?quantity=0

Primary Link: https://www.ticketmaster.com/event/02005E629E7C4618


Thanks,

Quiennie

[angeldulce18]

Hi Team,

Please update incorrect sec. Pit GA to Pit 1 and Pit 2. Kindly refer to primary link provided.

Stubhub Link:

RuPaul's Drag Race Tickets - StubHub

Primary Link:

RuPaul's Drag Race Werq The World Tour 2023 Tickets Jul 14, 2023 08:00 PM Phoenix, AZ | Live Nation

[susan5]

Hi team,

Please, add sections 100 and 200 level for below event:
Bert Kreischer

Brookshire Grocery Arena|Bossier City, LA

Sat, Apr 01, 2023, 7:00 PM

CORRECT STUBHUB LINK:

https://www.stubhub.com/bert-kreischer-bossier-city-tickets-4-1-2023/event/150566916

Primary ticket provider link:
https://www.ticketmaster.com/event/1B005D53883C1DA5

[Mauflores]

Hi Team,

Seeking your assistance to add the map for this event:

Event Name: Judah and the Lion

Venue: The Blue Note - MO

Event Date & Time: Thu, Apr 13, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/judah-and-the-lion-columbia-tickets-4-13-2023/event/151298084/?clickref=1011...

Primary Link: https://www.ticketmaster.com/event/06005D7DE06172FD?irgwc=1&clickid=2wLwgxyeexyNW8Rz4TzymxDMUkA27q3e...

[wPDbxbrW]

NCAA Men's Basketball Tournament.  Des Moines, IA Session 1

https://www.stubhub.com/ncaa-division-i-men-s-basketball-tournament-des-moines-tickets-3-16-2023/eve...

Section 124 does not have any Row letters available to select on the drop down when selling.