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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to add Standing Room Only Section for the event below:

 

Rodeo Austin - Lainey Wilson
Rodeo Austin|Austin, TX

Fri, Mar 24, 2023, 7:00 PM

 

https://www.stubhub.com/lainey-wilson-austin-tickets-3-24-2023/event/151397374/?quantity=2

 

https://www.etix.com/ticket/online/performanceSale.do?method=switchSelectionMethod&selection_method=...

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gehill123
Backup Singer

Re: Map Errors on Site

 

This event needs a floor general admission standing room only section. 

 

 

Event: Nav:Never Sleep Tour

 

Date: 3/20/2023

 

Stubhub Link:

https://www.stubhub.com/nav-phoenix-tickets-3-20-2023/event/151305481/

 

Correct Map:

https://concerts.livenation.com/nav-never-sleep-tour-phoenix-arizona-03-20-2023/event/19005D85BBA21C....

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ldrtix
Zamboni Driver

Re: Map Errors on Site

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tkbts
Zamboni Driver

Re: Map Errors on Site

Hello,

 

The Baylor Softball Map is incorrect as it doesn't allow for general admission tickets. It applies to all Baylor softball games at Getterman Stadium.

 

The particular event I am interested in:

 

Saturday, April 22nd, 2023

Oklahoma Sooners Softball at Baylor Bears Softball

2:00 PM CT

Getterman Stadium

Stubhub URL: https://www.stubhub.com/baylor-bears-softball-waco-tickets-4-22-2023/event/151319039/?quantity=0

 

Original venue URL: https://baylorbears.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ABAYLOR%3ASB23%3ASB1...

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tickets123
Stagehand

Re: Map Errors on Site

https://www.ticketmaster.ca/event/02005D52D4AD3E24

Can you please add 107P which is row 1? Also section 120P and 121P.

This section is not on the map on your site.

https://www.stubhub.com/jeff-dunham-hershey-tickets-4-13-2023/event/151212562
 
 
Thank you
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aj123
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Seeking your assistance to add section floor 104 on the map for below event:

 

Event Name: Jerry Seinfeld
Venue: The Hall at Live Casino and Hotel - Hanover, Hanover, MD
Event Date & Time: 05/19/23 9PM

 

Stubhub Link: https://www.stubhub.com/jerry-seinfeld-hanover-tickets-5-19-2023/event/105206198/?

Primary Link: https://www.axs.com/events/425068/jerry-seinfeld-tickets

 

Thanks

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ldrtix
Zamboni Driver

Re: Map Errors on Site

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add the GENERAL ADMISSION STANDING section for this event:

Event Name: Chris Stapleton

Venue: Wells Fargo Arena - Des Moines

Event Date & Time: Thu, Jun 22, 2023, 7:00 PM

Primary Link: https://hyveetix.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AGLOBAL-IOWA%3AWFA23%3A... Chris Stapleton.JPG

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Kindy update Stubhub map for this event : Aaron Lewis 03/18/2023 to match the map on the primary market with link and photo of the map for reference  

 

https://ynottix.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AODU%3AODU23%3AAL220909%...

 

0318map.PNG

 

Thanks,

Jona

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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, add 100 and 200 level sections to Stubhub map of below event:
Bert Kreischer
Brookshire Grocery Arena, Bossier City, LA
April 01, 2023, 7:00 PM

 

Stubhub Link: https://www.stubhub.com/bert-kreischer-bossier-city-tickets-4-1-2023/event/150566916/

 

Primary ticket provider link map: https://www.ticketmaster.com/event/1B005D53883C1DA5

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